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Nursing HomeMedicaid

Mission Palms Post Acute

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

6461 East Baywood Avenue, Mesa, AZ 85206160 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 411 Google reviews

5
4
3
2
1
Mission Palms Post Acute Nursing Home in Mesa, AZ — Street View
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What this means for your family

This facility offers a strong rehabilitation program, but families should be aware of significant concerns regarding staffing levels and response times. If you choose this facility, it is highly recommended that you or a family member visit frequently to monitor hygiene and ensure that personal care needs are being met promptly.

Google Reviews

Google Reviews

411 reviews on Google
Mission Palms Post Acute receives polarized feedback, with many families praising the facility for its clean environment and dedicated therapy team. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent quality of care, particularly regarding hygiene and dietary management.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean6.0Activities7.0Meds4.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, well-maintained facility
  • Warm and attentive hospitality staff
  • Compassionate nursing care (when available)

Concerns

  • Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
  • Poor hygiene and lack of timely assistance with toileting/diaper changes (mentioned by 8 reviewers)
  • Poor food quality and lack of appropriate dietary options (mentioned by 6 reviewers)
  • Poor communication and lack of accountability from management (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2343.82023(8)4.32024(90)4.42025(93)3.62026(19)

Distribution · 210 analyzed

5
160
4
10
3
4
2
6
1
30
36 reviews posted between Oct 17, 2025Oct 17, 2025 · 36 were 5-star
30 reviews posted between Oct 23, 2024Oct 26, 2024 · 28 were 5-star
14 reviews posted between Jul 29, 2025Jul 31, 2025 · 14 were 5-star

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy programs here; how do the therapists work with residents to help them regain their independence?
  • 2With the facility being so well-maintained and clean, what kind of daily activities or social outings do you organize to keep residents engaged with one another?
  • 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes or overnight hours?
  • 4Could you tell us more about how the dining services are managed, specifically regarding how you handle special dietary needs and meal variety?
  • 5What is the protocol for communicating important updates or changes in a resident's condition to the family members?
  • 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside physicians?

Personalized based on this facility's data


Key Review Excerpts

The CNAs are wonderful! They are compassionate and helpful, though often understaffed which leaves times that nobody can respond to call buttons.

Long-term resident's family · 2025★★★☆☆

My mom was sent here after her stay in the hospital. During her stay at mission palms she began flaring up with these huge rashes all over her calves, that they still don't know the reason of why or what it was.

Long-term resident's family · 2024★★★★★

The physical and occupational therapists are incredible! They meet each patient where they are at and adapt the therapy to meet needs.

Long-term resident's family · 2025★★★☆☆
Source: 411 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
3.53hrs
86%
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
6%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility29.2%
Worse than Avg
Here
29.2%
US
12.1%
AZ
4.0%
Maricopa
3.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
AZ
10.6%
Maricopa
8.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
15.4%
AZ
11.2%
Maricopa
10.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.3%
AZ
13.5%
Maricopa
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
AZ
97.0%
Maricopa
97.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
AZ
5.2%
Maricopa
4.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
AZ
91.3%
Maricopa
93.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Better than Avg
Here
90.5%
US
79.7%
AZ
87.3%
Maricopa
89.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
14 complaint-triggered

Mission Palms has a concerning pattern of complaint-triggered deficiencies, with families filing 11 reports across multiple surveys through 2025. The facility has repeatedly struggled with quality of care (including accident prevention and wound care), medication management, and resident rights protections. While all violations show correction dates, the recurring nature of issues in core care areas and ongoing family complaints suggest persistent care quality challenges that warrant careful consideration during any visit.

Feb 20, 2026Complaint
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 25, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Aug 20, 2025Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

May 16, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 18, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 17, 2023Complaint
6
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

15total
21deficiencies
Dec 29, 2025Other
NFPA 101 FederalCorrected Feb 17, 2026

Violation cited

54(d)(2), §418.113(d)(2), §441.184(d)(2), §460.84(d)(2), §482.15(d)(2), §483.73(d)(2), §483.475(d)(2), §484.102(d)(2), §485.68(d)(2), §485.542(d)(2), §485.625(d)(2), §485.727(d)(2), §485.920(d)(2), §403.748(d)(2), 416.54(d)(2), 418.113(d)(2), 441.184(d)(2), 482.15(d)(2), 483.475Corrected Feb 17, 2026

Based on a review of the facility's Emergency Preparedness Testing Requirements, record review, and staff interview, it was determined that the facility failed to participate in drills as required. Failure to participate in drills may lead to untrained staff in an emergency situation and may result in harm to the residents during an emergency.

NFPA 101 FederalCorrected Feb 17, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff in the affected areas.

Dec 23, 2024Complaint
CleanReport

The complaint survey was conducted on December 23, 2024 of the following complaint #'s AZ00220269, AZ00220371. There were no deficiencies cited.

Dec 6, 2024Complaint
CleanReport

The complaints AZ00219200 , AZ00219536, AZ00208363, AZ00208719, and AZ00208671 were investigated on December 6, 2024. The were no deficiencies cited.

Nov 29, 2024Complaint
CleanReport

A complaint survey was conducted on November 29, 2024 for the investigation of intake #AZ00219299. There were no deficiencies cited.

Jul 9, 2024Complaint
CleanReport

An onsite complaint survey was conducted on July 9, 2024 through July 10, 2024 for the investigation of intake #AZ00212177 . There were no deficiencies cited.

Jun 17, 2024Complaint
CleanReport

An onsite complaint survey was conducted on June 17, 2024 for the investigation of intake#'s AZ00211395, AZ00205942, AZ00209381, AZ00209531. No deficiencies were cited.

Mar 12, 2024Complaint
CleanReport

An onsite complaint survey was conducted on March 12, 2024 for the investigation of intake # AZ00207474. There were no deficiencies cited.

Feb 26, 2024Complaint
CleanReport

The complaint survey was conducted on Feburary 26, 2024 for the investigation of intake #s: AZ00206292 and AZ00206441. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mission Palms Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 221 of 328

Ownership & Management

Owners

Bandera Healthcare LLC

Owner · Organization

The Ensign Group INC

Owner (parent company) · Organization

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Burnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorMonks, ChandlerOfficer / DirectorPeterson, ForrestOfficer / DirectorGande, LalithManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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