Mission Palms Post Acute
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 411 Google reviews

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What this means for your family
This facility offers a strong rehabilitation program, but families should be aware of significant concerns regarding staffing levels and response times. If you choose this facility, it is highly recommended that you or a family member visit frequently to monitor hygiene and ensure that personal care needs are being met promptly.
Google Reviews
Google Reviews
411 reviews on Google“Mission Palms Post Acute receives polarized feedback, with many families praising the facility for its clean environment and dedicated therapy team. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent quality of care, particularly regarding hygiene and dietary management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility
- Warm and attentive hospitality staff
- Compassionate nursing care (when available)
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Poor hygiene and lack of timely assistance with toileting/diaper changes (mentioned by 8 reviewers)
- Poor food quality and lack of appropriate dietary options (mentioned by 6 reviewers)
- Poor communication and lack of accountability from management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do the therapists work with residents to help them regain their independence?
- 2With the facility being so well-maintained and clean, what kind of daily activities or social outings do you organize to keep residents engaged with one another?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes or overnight hours?
- 4Could you tell us more about how the dining services are managed, specifically regarding how you handle special dietary needs and meal variety?
- 5What is the protocol for communicating important updates or changes in a resident's condition to the family members?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs are wonderful! They are compassionate and helpful, though often understaffed which leaves times that nobody can respond to call buttons.”
“My mom was sent here after her stay in the hospital. During her stay at mission palms she began flaring up with these huge rashes all over her calves, that they still don't know the reason of why or what it was.”
“The physical and occupational therapists are incredible! They meet each patient where they are at and adapt the therapy to meet needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mission Palms has a concerning pattern of complaint-triggered deficiencies, with families filing 11 reports across multiple surveys through 2025. The facility has repeatedly struggled with quality of care (including accident prevention and wound care), medication management, and resident rights protections. While all violations show correction dates, the recurring nature of issues in core care areas and ongoing family complaints suggest persistent care quality challenges that warrant careful consideration during any visit.
Feb 20, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 20, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 17, 2023Complaint6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Dec 29, 2025Other
Violation cited
Based on a review of the facility's Emergency Preparedness Testing Requirements, record review, and staff interview, it was determined that the facility failed to participate in drills as required. Failure to participate in drills may lead to untrained staff in an emergency situation and may result in harm to the residents during an emergency.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff in the affected areas.
Dec 23, 2024ComplaintCleanReport
The complaint survey was conducted on December 23, 2024 of the following complaint #'s AZ00220269, AZ00220371. There were no deficiencies cited.
Dec 6, 2024ComplaintCleanReport
The complaints AZ00219200 , AZ00219536, AZ00208363, AZ00208719, and AZ00208671 were investigated on December 6, 2024. The were no deficiencies cited.
Nov 29, 2024ComplaintCleanReport
A complaint survey was conducted on November 29, 2024 for the investigation of intake #AZ00219299. There were no deficiencies cited.
Jul 9, 2024ComplaintCleanReport
An onsite complaint survey was conducted on July 9, 2024 through July 10, 2024 for the investigation of intake #AZ00212177 . There were no deficiencies cited.
Jun 17, 2024ComplaintCleanReport
An onsite complaint survey was conducted on June 17, 2024 for the investigation of intake#'s AZ00211395, AZ00205942, AZ00209381, AZ00209531. No deficiencies were cited.
Mar 12, 2024ComplaintCleanReport
An onsite complaint survey was conducted on March 12, 2024 for the investigation of intake # AZ00207474. There were no deficiencies cited.
Feb 26, 2024ComplaintCleanReport
The complaint survey was conducted on Feburary 26, 2024 for the investigation of intake #s: AZ00206292 and AZ00206441. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Mission Palms Post Acute
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 221 of 328
Ownership & Management
Owners
Bandera Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
411 reviews from families & visitors
Official Website
Visit missionpalmspa.com
Medicare data downloads
Original nursing home datasets
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