Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 431 Google reviews

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Mission Palms Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, well-maintained facility. Review the component ratings and current source records before deciding.
Mission Palms Post Acute receives polarized feedback, with many families praising the facility for its clean environment and dedicated therapy team. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent quality of care, particularly regarding hygiene and dietary management.
Quality Themes
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Distribution · 232 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The CNAs are wonderful! They are compassionate and helpful, though often understaffed which leaves times that nobody can respond to call buttons.”
“My mom was sent here after her stay in the hospital. During her stay at mission palms she began flaring up with these huge rashes all over her calves, that they still don't know the reason of why or what it was.”
“The physical and occupational therapists are incredible! They meet each patient where they are at and adapt the therapy to meet needs.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
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3
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1
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Mission Palms has a concerning pattern of complaint-triggered deficiencies, with families filing 11 reports across multiple surveys through 2025. The facility has repeatedly struggled with quality of care (including accident prevention and wound care), medication management, and resident rights protections. While all violations show correction dates, the recurring nature of issues in core care areas and ongoing family complaints suggest persistent care quality challenges that warrant careful consideration during any visit.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Source: AZ State Licensing Agency
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff in the affected areas.
Violation cited
Based on a review of the facility's Emergency Preparedness Testing Requirements, record review, and staff interview, it was determined that the facility failed to participate in drills as required. Failure to participate in drills may lead to untrained staff in an emergency situation and may result in harm to the residents during an emergency.
The complaint survey was conducted on December 23, 2024 of the following complaint #'s AZ00220269, AZ00220371. There were no deficiencies cited.
The complaints AZ00219200 , AZ00219536, AZ00208363, AZ00208719, and AZ00208671 were investigated on December 6, 2024. The were no deficiencies cited.
A complaint survey was conducted on November 29, 2024 for the investigation of intake #AZ00219299. There were no deficiencies cited.
An onsite complaint survey was conducted on July 9, 2024 through July 10, 2024 for the investigation of intake #AZ00212177 . There were no deficiencies cited.
An onsite complaint survey was conducted on June 17, 2024 for the investigation of intake#'s AZ00211395, AZ00205942, AZ00209381, AZ00209531. No deficiencies were cited.
An onsite complaint survey was conducted on March 12, 2024 for the investigation of intake # AZ00207474. There were no deficiencies cited.
The complaint survey was conducted on Feburary 26, 2024 for the investigation of intake #s: AZ00206292 and AZ00206441. There were no deficiencies cited.
Mission Palms Post Acute
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 221 of 328
Owners
Bandera Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
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431 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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