Loading EveryPlace content…
Nursing Home · Nephi, UT
1100 North 400 East, Nephi, UT 84648
Map location from our source data
Medicare overall rating
4 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 80 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Mission at Nephi Nursing and Rehabilitation has a strong overall Medicare rating. Medicare reports an average of 0.88 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 4.3 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
Mission at Nephi Nursing and Rehabilitation (formerly Heritage Hills) receives highly polarized feedback. While many reviewers praise the facility for its compassionate staff, recent renovations, and supportive administrative team, a significant number of families report serious concerns regarding chronic understaffing, poor hygiene, and neglectful care. Families should be aware that experiences appear to vary drastically depending on the specific shift and staffing levels at the time of stay.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between high praise for individual kindness and severe criticism regarding neglect and lack of professional training.
Communication is described as excellent by some, while others report a complete lack of explanation regarding patient status or incidents.
Multiple reports of poor hygiene, odors, and lack of cleaning, despite some mentions of recent renovations.
While some find the food decent, multiple reviewers report poor quality, inappropriate dietary choices for diabetics, and unappealing meals.
Several reviewers specifically mention that the facility offers engaging activities and recreation for residents.
Concerns were raised regarding the focus on medication administration over personal care and hygiene.
One reviewer specifically highlighted the value of the secure unit for residents who wander.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
This facility rarely responds to reviews.
Key Review Excerpts
“The staff is super pleasant and friendly. It’s a big facility and so it of course makes sense that they are thinned out, especially when every patient has specific needs that occur all at once.”
“My mom was placed in this facility for physical therapy from a surgery and speech therapy as well. If I knew then what I know and seen I wouldn’t take a sick skunk there.”
“I was appalled to see the condition of the facility and the lack of hygiene care given to the residents. The nurses are all kind, but their main job is to give medication.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a moderate inspection record with 9 deficiencies across 3 surveys, all corrected by the provider. The most recurring issues involve infection control (appearing in two separate surveys) and resident care planning. Other deficiencies included food safety, medication management, accident prevention, respiratory care, and emergency preparedness. While all violations were addressed, the repeated infection control problems suggest potential ongoing challenges in this critical safety area.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mission at Nephi Nursing and Rehabilitation
for profit
Mission Health Services
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 14
Owners
Gunnison Valley Hospital
Owner · Organization
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit missionhealthservices.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Keep this place handy
Optional: get a one-time email with this profile. You can also save or share it without an email address.
This sends one email and does not add you to a mailing list.