Mission at Nephi Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 102 Google reviews
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What this means for your family
While the facility has undergone renovations and has staff members who are praised for their kindness, the recent trend of reviews indicates significant issues with understaffing and hygiene. We strongly recommend visiting during a weekend or evening shift to observe staffing levels firsthand and asking management specifically about their current protocols for hygiene and call-light response times.
Google Reviews
Google Reviews
102 reviews on Google“Mission at Nephi Nursing and Rehabilitation (formerly Heritage Hills) receives highly polarized feedback. While many reviewers praise the facility for its compassionate staff, recent renovations, and supportive administrative team, a significant number of families report serious concerns regarding chronic understaffing, poor hygiene, and neglectful care. Families should be aware that experiences appear to vary drastically depending on the specific shift and staffing levels at the time of stay.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Recent facility renovations
- Supportive and communicative administration
- Effective rehabilitation therapy team
Concerns
- Chronic understaffing leading to slow response times (mentioned by 7 reviewers)
- Poor facility cleanliness and hygiene standards (mentioned by 5 reviewers)
- Inadequate or poor quality food service (mentioned by 3 reviewers)
- Lack of communication regarding patient health and care plans (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has recently undergone renovations; how have these updates impacted the daily living environment and resident comfort?
- 2Given the current staffing levels, what is your facility's protocol for ensuring timely assistance when a resident uses their call light?
- 3I see that you are very active in responding to feedback online; how does that open line of communication translate into how you update families about their loved one's specific care plan?
- 4We’ve heard mixed feedback regarding dining options; could you walk us through how you manage meal quality and accommodate specific dietary preferences or nutritional needs?
- 5What specific steps are your housekeeping teams taking currently to maintain high standards of cleanliness throughout the resident living areas?
- 6With a 3-star staffing rating, how do you ensure that medication management remains consistent and error-free for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is super pleasant and friendly. It’s a big facility and so it of course makes sense that they are thinned out, especially when every patient has specific needs that occur all at once.”
“My mom was placed in this facility for physical therapy from a surgery and speech therapy as well. If I knew then what I know and seen I wouldn’t take a sick skunk there.”
“The staff at sandstone are so nice especially with all they have to do! Facility older with very kind staff. The reason for the 2 star rating boils down to being short staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a moderate inspection record with 9 deficiencies across 3 surveys, all corrected by the provider. The most recurring issues involve infection control (appearing in two separate surveys) and resident care planning. Other deficiencies included food safety, medication management, accident prevention, respiratory care, and emergency preparedness. While all violations were addressed, the repeated infection control problems suggest potential ongoing challenges in this critical safety area.
May 29, 2025Routine3
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Sep 2, 2021Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Mission at Nephi Nursing and Rehabilitation
for profit
Chain Affiliation
Mission Health Services
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 14
Ownership & Management
Owners
Gunnison Valley Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit missionhealthservices.org
Medicare data downloads
Original nursing home datasets
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