Mirabella Portland
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
Mirabella Portland offers a high-end, resort-like environment with excellent dining and amenities that many residents enjoy. However, families should be aware of recurring reports regarding unprofessional staff conduct and should carefully vet the current level of service against the high cost of residency.
Google Reviews
Google Reviews
40 reviews on Google“Mirabella Portland is a high-end retirement community praised for its beautiful waterfront location, modern amenities, and high-quality dining options. However, some families and visitors have reported significant concerns regarding rude staff interactions and a perceived decline in service levels and value over time.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- High-quality dining and bistro options
- Excellent location in Portland's South Waterfront
- Productive rehab and therapy services
Concerns
- Rude or unprofessional staff interactions (mentioned by 4 reviewers)
- Declining service levels and value for the price (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's beautiful location in the South Waterfront, what opportunities are there for residents to engage in daily activities or outings that take advantage of the surrounding area?
- 2I noticed that you are very active in responding to feedback online; how do you use that resident and family input to improve the day-to-day experience and communication within the facility?
- 3With your high CMS staffing rating, could you explain how you ensure that the quality of daily staff interactions remains consistent and supportive for every resident?
- 4Since your rehab and therapy services are highly regarded, how do you integrate those programs into the overall care plan to ensure residents feel they are receiving high value for their investment?
- 5How does your team handle communication with families regarding changes in a resident's health or care plan to ensure we always feel informed and included?
- 6What specific protocols and staffing levels are in place to ensure that residents in memory care receive the dedicated attention and specialized support they need throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Over that time the prices have gone up and the level of services and food have gone down. She's not used the medical facilities much so I can't comment on them at this point.”
“BEWARE, this is a beautiful facility, but my mother was treated horribly after close to 2 years (and a $10,000 deposit) on their waiting list.”
“Good company, great food, and more activities than i can possibly schedule.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mirabella Portland has had concerning issues with families filing complaints about resident abuse protection, medication labeling, and care assessments in 2023. The facility shows a pattern of deficiencies across emergency preparedness, safety systems, and resident care over three years, though all violations have been reportedly corrected. Most recent issues focus on emergency preparedness and safety systems rather than direct care concerns.
Mar 27, 2026Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nov 25, 2024Routine7
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 24, 2023Complaint4
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Mirabella Portland
nonprofit
Chain Affiliation
Pacific Retirement Services
10 facilities nationwide
Chain avg rating: 4.6/5 · Rank 6 of 10 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit mirabellaportland.org
Medicare data downloads
Original nursing home datasets
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