Mineral Springs
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (59%)
- High RN turnover (60%)
Bottom 25% in NH · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in 603 HEALTHCARE chain · $32,148 in fines · Very few deficiencies
What this means for your family
While many families report positive outcomes for short-term rehabilitation, there are recurring, serious allegations regarding neglect and slow response times to patient needs. We strongly advise you to review the facility's latest state inspection reports and ask specifically about their staffing ratios and fall prevention protocols before making a decision.
Google Reviews
Google Reviews
40 reviews on Google“Mineral Springs receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and effective rehabilitation services. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call bells, and issues with the security of residents' personal belongings. Prospective families should be aware of these inconsistent experiences and consider conducting a thorough, in-person visit before admission.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Compassionate end-of-life care
- Friendly and professional nursing staff
- Responsive communication with families
Concerns
- Neglect and slow response to call bells (mentioned by 3 reviewers)
- Poor medication management and hygiene care (mentioned by 2 reviewers)
- Inadequate fall prevention and safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very active in communicating with families online; how do you typically keep us updated on daily changes in our loved one's care?
- 2What specific protocols are in place to ensure call bells are answered promptly and residents are never left waiting for assistance?
- 3Could you walk me through your medication management process and how you ensure accuracy during shift changes?
- 4With the high praise for your physical therapy department, how does the rehab team work with the nursing staff to support long-term mobility?
- 5What steps are being taken to improve the dining experience and ensure the food is both nutritious and appetizing for the residents?
- 6How does the facility handle unexpected medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My step father was there for rehab he was a fall risk he was walked to the bathroom without proper training and he fell and was moved to his bed YOU DONT MOVE an head trauma person , and end results he died.”
“I used the call bell to ask for assistance, but nobody came for long periods of time. I could hear people laughing right outside my door but no one came in to help me even though my call bell has been going off for almost an hour.”
“The entire team at Mineral Springs provided compassionate care and rehabilitation services. They were easy to work with (as I am the caregiver for my dad) from start to finish.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about Mineral Springs, triggering investigations that found serious deficiencies in nursing staffing, care quality, and abuse reporting. The facility repeatedly struggles with medication management, nursing staff levels, and fire safety systems across multiple surveys. While the provider indicates correction dates for all deficiencies, the pattern of recurring issues in critical care areas raises concerns about sustained compliance.
Aug 7, 2025Routine1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Feb 21, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Sep 12, 2024Routine23
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 12, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
May 30, 2024
$16,801
Fine
Sep 13, 2023
$15,347
Ownership & Operations
Who Operates This Facility
Mineral Springs
for profit
Chain Affiliation
603 Healthcare
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Black Mountain Peak Healthcare, LLC
Owner · Organization
Pr Nh Holdings LLC
Owner (parent company) · Organization
Rr Nh Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit mineralspringshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.