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Strong Medicare quality ratings; public reviewers often praise strong rehabilitation therapy team. Still worth an in-person visit.
based on 39 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 3 findings in latest survey
Milwaukee Health and Rehab has a strong overall Medicare rating. Public reviewers frequently mention: strong rehabilitation therapy team and occasional attentive individual staff members. Review the component ratings and current source records before deciding.
Milwaukee Health and Rehab (also referred to as Crossroads) is a facility with a history of severe complaints regarding cleanliness, staff responsiveness, and basic hygiene. While some reviewers praise the rehab therapy team, the majority of feedback highlights a neglected environment, poor communication, and significant safety concerns for residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 39 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff here with hard work and determination I am able to walk with a cane and I am able to walk about 500 feet with out my cane.”
“Rude staff, director of nursing talks down to people. Employees get no orientation what so ever. Hallways wreak of urine. Call lights take up to 45 minutes to be answered.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints triggering 16 deficiencies, with recurring issues in abuse reporting, basic care assistance, and fire safety systems. The facility shows persistent problems with proper reporting of suspected abuse and neglect across multiple surveys, along with ongoing deficiencies in maintaining fire alarms and emergency systems. While all violations show correction dates, the pattern of repeated fire safety and care quality issues suggests systemic challenges that families should carefully evaluate.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Milwaukee Health and Rehab
for profit
Avina Healthcare
9 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 8 (Highest rating)
Owners
Brandman, Gittel
Owner
Key personnel
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