Milwaukee Health and Rehab
Strong Medicare quality ratings; families often praise strong rehabilitation therapy team. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
While the facility has a capable rehab therapy team, the consistent reports of poor hygiene, slow response times, and staff negligence are deeply concerning. If you consider this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the hallways and the responsiveness of the staff to call lights.
Google Reviews
Google Reviews
39 reviews on Google“Milwaukee Health and Rehab (also referred to as Crossroads) is a facility with a history of severe complaints regarding cleanliness, staff responsiveness, and basic hygiene. While some reviewers praise the rehab therapy team, the majority of feedback highlights a neglected environment, poor communication, and significant safety concerns for residents.”
Quality Themes
Tap a score for detailsStrengths
- Strong rehabilitation therapy team
- Occasional attentive individual staff members
- Active bingo and activity department
Concerns
- Unresponsive or slow call light response times (mentioned by 4 reviewers)
- Poor facility cleanliness and sanitation (urine smells, filth) (mentioned by 5 reviewers)
- Rude, unprofessional, or uncaring staff behavior (mentioned by 6 reviewers)
- Inadequate supervision leading to falls or safety risks (mentioned by 4 reviewers)
- Poor food quality and dining experience (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehab therapy team and bingo programs; could you tell us more about how residents participate in those daily activities?
- 2What specific protocols do you have in place to ensure call lights are answered promptly, especially during busy shift changes?
- 3How does your housekeeping team manage deep cleaning schedules to ensure the resident rooms and common areas stay fresh and sanitary?
- 4Could you walk us through your process for medication management and how you ensure there are no errors in administration?
- 5In the event of a medical emergency during the night, what is the immediate procedure for notifying the family and providing care?
- 6What steps are being taken to improve the dining experience and ensure the food quality meets the nutritional needs of the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff here with hard work and determination I am able to walk with a cane and I am able to walk about 500 feet with out my cane.”
“My wife was in Crossroad's for a month for rehab... The staff took good care of her. They responded in a timely manor when she needed help. Meds were always on time.”
“Rude staff, director of nursing talks down to people. Employees get no orientation what so ever. Hallways wreak of urine. Call lights take up to 45 minutes to be answered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 16 deficiencies, with recurring issues in abuse reporting, basic care assistance, and fire safety systems. The facility shows persistent problems with proper reporting of suspected abuse and neglect across multiple surveys, along with ongoing deficiencies in maintaining fire alarms and emergency systems. While all violations show correction dates, the pattern of repeated fire safety and care quality issues suggests systemic challenges that families should carefully evaluate.
Dec 8, 2025Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jul 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 31, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 19, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2024Routine16
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Milwaukee Health and Rehab
for profit
Chain Affiliation
Avina Healthcare
9 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 8 (Best)
Ownership & Management
Owners
Brandman, Gittel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit rehabmilwaukee.com
Medicare data downloads
Original nursing home datasets
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