Nursing HomeMedicaid

Millville Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

54 Sharp Street, Millville, NJ 08332|167 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 172 Google reviews

(856) 327-2700 Directions Website

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What this means for your family

Millville Center is often praised for its compassionate nursing staff and effective rehab programs, making it a potential candidate for recovery. However, families should be aware of consistent reports regarding facility cleanliness and food quality. We strongly recommend visiting in person to inspect the specific unit your loved one will occupy and asking management directly about their current staffing ratios for the night shift.

Google Reviews

172 reviews on Google

“Millville Center receives highly polarized feedback, with many families praising the compassionate nursing staff and smooth admission processes, while others report serious concerns regarding facility maintenance and staffing levels. While many visitors describe the environment as clean and welcoming, a recurring subset of reviewers highlights issues with food quality, odors, and slow response times for call lights. Prospective families should weigh the positive reports of dedicated individual caregivers against the consistent complaints about the facility's aging infrastructure and potential understaffing.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Efficient and smooth admission process
Effective rehabilitation therapy team
Clean and well-maintained common areas

Concerns

Poor food quality and cold meals (mentioned by 5 reviewers)
Understaffing leading to slow response times (mentioned by 6 reviewers)
Facility maintenance issues (urine odors, dirty carpets, pests) (mentioned by 5 reviewers)
Inadequate communication regarding patient status or outbreaks (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 173 analyzed

124

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard great things about how smooth the admission process is here; can you walk us through what the first few days would look like for our family member?
2Since we want to make sure they are eating well, could you tell us a bit about the meal service and how you ensure food stays warm when it reaches the residents?
3We noticed many people praise the compassion of your nursing staff, but how do you manage call button response times during the busier night shifts?
4What specific steps are being taken to ensure the common areas and resident rooms are kept fresh and well-maintained?
5How does the communication process work between the nursing team and families, especially if there is a change in a resident's health status or an outbreak in the facility?
6Can you tell us more about the rehabilitation therapy team and how they work with residents to maintain their mobility?

Personalized based on this facility's data

Key Review Excerpts

“My mother was handled with care. She said everyone was kind to her. She mentioned Eddie and Demi. Heather at admissions was very helpful and explained everything in detail.”

Long-term resident's family · 2025★★★★★

“The staff this evening was wonderful. The technician made certain that all of our questions were addressed, sensed our anxiety and was welcoming, reassuring and just plain kind.”

Family member · 2025★★★★★

“My dad was a patient there for a short time, before being admitted to ICU and put on a ventilator. Staff were very slow, if they ever answered the call lights. Said they were short staffed.”

Rehab patient's family · 2024★☆☆☆☆

Source: 172 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.61hrs

81%

Registered nurses for medical care

Total Nursing

3.46hrs

84%

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility35.9%

Worse than Avg

Here

35.9%

12.1%

11.7%

Cumberland

12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.9%

Worse than Avg

Here

28.9%

19.4%

15.7%

Cumberland

25.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

93.4%

93.0%

Cumberland

87.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.2%

Mixed vs Avgs

Here

10.2%

15.3%

9.1%

Cumberland

19.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility10.5%

Mixed vs Avgs

Here

10.5%

14.4%

9.2%

Cumberland

18.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.9%

Better than Avg

Here

11.9%

19.5%

18.9%

Cumberland

19.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility64.2%

Worse than Avg

Here

64.2%

79.8%

80.1%

Cumberland

71.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility85.2%

Better than Avg

Here

85.2%

81.8%

78.7%

Cumberland

71.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.2%

Cumberland

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

1penalties

Near state avg (8.5)

14 complaint-triggered

Millville Center has concerning recurring issues with fire safety deficiencies and abuse prevention policies, with families filing 12 complaint-triggered reports. The facility repeatedly struggles with fire safety systems, care planning, and protecting residents from abuse and neglect. While all violations show correction dates, the pattern of recurring problems in critical safety areas and multiple family complaints suggests ongoing quality concerns that warrant careful consideration.

Mar 5, 2026Complaint2 findings

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0806Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Mar 6, 2025Routine9 findings

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 6, 2025Complaint1 finding

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Dec 12, 2024Complaint3 findings

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 14, 2024Complaint3 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 1, 2023Complaint5 findings

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Mar 5, 2026

$144,441

Ownership & Operations

Who Operates This Facility

Owner / Operator

Millville Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 29 of 188

Ownership & Management

Owners

Genesis Nj Holdings LLC

Owner · Organization

100%

Gen Operations I LLC