Mills Nursing & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in KY · Below recommended RN staffing · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $26,132 in fines · Zero deficiencies (last inspection)
What this means for your family
While the facility has a strong reputation for physical therapy, the recent increase in reports regarding neglect and poor communication is concerning. Families should conduct an in-person tour and specifically observe staff response times and the quality of meals before committing to this facility.
Google Reviews
Google Reviews
27 reviews analyzed“Mills Nursing & Rehabilitation receives highly polarized feedback, with some families praising the physical therapy department and a 'family-like' atmosphere, while others report severe neglect and poor communication. Critical concerns include significant delays in staff response times, inadequate medical oversight, and poor food quality. Families considering this facility should be aware of the stark contrast between positive experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical therapy department
- Warm, friendly nursing staff
- Clean and orderly facility environment
- Helpful admissions process
Concerns
- Slow or non-existent staff response times (mentioned by 4 reviewers)
- Poor food quality and inadequate portion sizes (mentioned by 3 reviewers)
- Neglect of medical needs and medication management (mentioned by 3 reviewers)
- Poor communication and rude administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, could you walk me through the current process for ensuring call lights are answered promptly, especially during evening and overnight shifts?
- 2I noticed the facility has a strong reputation for physical therapy; how do you ensure that same level of attention and consistency carries over into daily medication management and medical oversight?
- 3How does the kitchen team handle dietary preferences or concerns about meal quality to ensure residents are receiving both nutritious and satisfying portions?
- 4What is the standard protocol for keeping family members updated on changes in a resident's health, and who is the primary point of contact for administrative or care-related questions?
- 5With a capacity of 104 residents, what specific activities or social programs are in place to help residents feel connected and engaged throughout the week?
- 6Could you explain the facility's current approach to staffing and how you are working to improve the overall coordination between the nursing team and the administrative staff?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Mills has been wonderful to my Mother and the PT department is absolutely top notch.”
“First full day I was there I fell out of bed. I was there because of being partially paralyzed from the waist down. I was rated high fall hazard. No bed rails were on the bed nor were they ever put on it.”
“They don’t care about the elderly that live here. My grandpa was admitted here after falling and within 2 days of being here he became delusional and couldn’t move like he was able to in the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering 9 deficiencies, including serious concerns about abuse and neglect protections, care planning, and safety hazards. The facility has recurring issues with fire safety systems, care planning, and accident prevention that persist across multiple surveys from 2019 to 2024. While the provider reports correction dates for all violations, the pattern of repeated problems in critical safety areas warrants careful consideration during any visit.
Jul 10, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 10, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 10, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 14, 2023Complaint6
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 19, 2019Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
May 10, 2024
$8,400
Fine
May 10, 2024
$8,401
Fine
Oct 14, 2023
$9,331
Ownership & Operations
Who Operates This Facility
Mills Nursing & Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 82 of 94 (Worst)
Ownership & Management
Owners
Ky M53 Spe Opco Holdco LLC
Owner · Organization
Clearview Ky Snf Holdco LLC
Owner (parent company) · Organization
Sweet Home Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit millsnr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.