Miller's Merry Manor
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
While some rehab patients report positive outcomes, the facility has a concerning pattern of reports regarding medical neglect and poor night-shift responsiveness. Families should conduct an unannounced visit during off-hours and specifically ask about their protocols for fall prevention and medication management for complex health conditions.
Google Reviews
Google Reviews
19 reviews on Google“Miller's Merry Manor receives highly polarized feedback, with some families praising the compassionate rehab and nursing staff, while others report severe concerns regarding patient safety and neglect. Critical reviews highlight dangerous incidents involving falls, medication management failures, and poor responsiveness during night shifts. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the alarming reports of neglect in long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical rehabilitation therapy
- Helpful and informative administrative/admissions team
- Personalized care for some short-term residents
Concerns
- Neglect and poor responsiveness during night shifts (mentioned by 2 reviewers)
- Inadequate patient safety protocols leading to falls and injuries (mentioned by 2 reviewers)
- Poor medication and health monitoring for complex medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's size of 137 residents, what specific protocols are in place to ensure consistent monitoring and responsiveness during the night shift?
- 2I noticed some concerns regarding fall prevention; could you walk me through the safety measures and equipment you use to protect residents during transfers and daily movement?
- 3How does your team coordinate medication management and health monitoring for residents with complex medical needs to ensure accuracy and safety?
- 4What steps are currently being taken to enhance the facility's cleanliness and housekeeping standards to ensure a comfortable environment for all residents?
- 5I see that your team is active in responding to feedback; how do you use input from families to improve the quality of care on a day-to-day basis?
- 6What kind of daily activities and social engagement opportunities are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there only 5 short months after having an amputation. The staff were incredibly loving and attentive and did everything they could to keep her comfortable.”
“I wouldn’t send my dog here. Do yourself a favor and seek another place before ever bringing your loved one here. My grandma was given terrible care and left this place with ecoli, bed sores, and a bump on her head from a bad fall.”
“I was cared for very well, had a private room and rehab, while hard, was made fun by the therapists. The food can now be ordered off a menu so that makes it more appealing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Miller's Merry Manor shows a concerning pattern with 21 deficiencies across three surveys, including one complaint-triggered incident where families reported concerns about resident treatment rights. The facility has recurring issues with medication management, daily care assistance, and care planning that persist across multiple inspections from 2023 to 2025. While all deficiencies show correction dates, the repeated problems in core care areas suggest potential ongoing quality concerns that families should investigate further during visits.
Apr 8, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 3, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 3, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Mar 7, 2023Routine7
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Miller's Merry Manor
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 14 (Best)
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Boyle, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
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