Miller's Merry Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some families report positive therapy outcomes, there are consistent and serious reports regarding the failure to reposition patients, which has led to bedsores. If you choose this facility, you must be prepared to be highly involved in monitoring your loved one's daily care and hygiene, and you should ask management specifically about their staffing ratios during off-hours.
Google Reviews
Google Reviews
14 reviews on Google“Miller's Merry Manor receives polarized feedback, with some families praising the therapy and medical attention, while others report severe neglect regarding patient hygiene and repositioning. Multiple reviewers have expressed significant concerns about staff responsiveness and the development of bedsores due to failures in basic care protocols. While some long-term residents and families appreciate the nursing staff, the recurring reports of neglect in rehab and long-term care settings are a serious concern.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Attentive nursing care for some residents
- Responsive to individual medical needs
Concerns
- Failure to reposition patients leading to bedsores (mentioned by 2 reviewers)
- Slow or non-existent staff response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about the physical therapy services here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2How does the nursing team ensure that residents are repositioned regularly to keep them comfortable and prevent skin issues?
- 3What is the protocol for communicating important medical updates or changes in condition to family members?
- 4How do you ensure that staff members are able to respond quickly to call lights or resident requests, especially during busy shifts?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
- 6Could you describe the cleaning and housekeeping schedule to help us understand how the facility maintains a tidy environment for residents?
Personalized based on this facility's data
Key Review Excerpts
“My brother Tom Swan has received the best possible care at Millers Merry Manor—Personal attention, wonderful therapy, and immediate response to his medical needs.”
“His bottom is a mess of bedsores and they claim to turn/reposition everyone every two hours. One day they left my dad in his wheelchair for 4 hours and today he was left in his wheelchair for SIX hours even though I requested three times that they reposition him.”
“They have also left her on the bed pan for almost 2 hours! They are not making sure she is turned so she has bed sores.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports against this facility, triggering inspections that found safety hazards and food safety violations. The facility shows recurring issues with infection control (cited three times across surveys), food safety, and safety hazards, though most deficiencies appear to be corrected after identification. One recent inspection in 2025 found accident hazards following a complaint, indicating ongoing safety concerns families should investigate during visits.
Jan 6, 2026Routine2
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 7, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 9, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 30, 2024Routine7
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Miller's Merry Manor
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 9 of 14
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Boyle, Patrick
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
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