Miller's Health & Rehab by Miller's Merry Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and attentive nursing care, making it a strong candidate for short-term recovery. However, because there are conflicting reports regarding the professionalism of the medical staff, we recommend scheduling a tour to observe staff interactions firsthand and asking specifically about the facility's oversight protocols.
Google Reviews
Google Reviews
11 reviews on Google“Miller's Health & Rehab receives high praise for its rehabilitation services, with families frequently highlighting the compassionate nursing staff and the facility's cleanliness. While most reviewers report positive experiences with care and communication, there is a stark contrast in feedback, as a minority of reviewers describe the care as negligent and unprofessional.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy programs
- Clean and well-maintained facility
- Responsive communication with families
Concerns
- Reports of unprofessional and negligent care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a 4-star staffing rating, how does your team ensure consistent, personalized attention for each resident throughout the day?
- 2I noticed some feedback regarding care quality; what specific steps or training programs do you have in place to ensure all staff members meet your high standards for professional and compassionate care?
- 3Given the facility's 3-star health inspection rating, what specific improvements or changes have you implemented recently to enhance the overall care environment?
- 4I see that you have been active in responding to some family feedback online; how do you typically handle communication and concerns when a family member reaches out with a question or issue?
- 5What does a typical daily schedule look like for residents here, and how do you tailor activities to keep everyone engaged and social?
- 6How is your medical team structured to handle urgent health needs or emergencies, especially during evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are exceptional! They’re efficient, compassionate, and easy work with for your health care. The cna's are equally good, caring, helpful, and pleasant.”
“My mother was here in rehab for 3 weeks. She became very ill at the end and they were on top of it right away. Unfortunately my mother passed away. They were the most caring and compassionate people.”
“Everyone's been so kind to my mom, a transfer from Crown Point. Very clean building, great food, awesome therapy room, and the communication is perfect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, with families filing 5 complaint reports about resident care issues. The most frequent problems involve electrical safety, medication management, and basic resident care including nutrition and treatment protocols. While the facility corrects violations when cited, the same issues persist across multiple surveys, suggesting ongoing challenges with maintaining consistent standards of care and safety.
Jul 25, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 25, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 22, 2024Routine15
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Feb 1, 2024Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Miller's Health & Rehab by Miller's Merry Manor
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 12 of 14
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
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