Miller's at Oak Pointe
Strong Medicare quality ratings; families often praise professional staff efforts. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
Recent feedback for this facility is concerning, particularly regarding staffing ratios and the consistency of dietary care. If you are considering this facility, we strongly recommend asking for a tour during off-peak hours to observe response times to call lights and verifying how they ensure dietary orders are followed for residents with specific medical needs.
Google Reviews
Google Reviews
7 reviews on Google“Miller's at Oak Pointe faces significant criticism regarding chronic understaffing and poor dietary management. While some long-term visitors have praised the staff's efforts in the past, recent reviews from 2025 highlight a sharp decline in care quality, including slow response times to call lights and failure to follow medical and dietary instructions.”
Quality Themes
Tap a score for detailsStrengths
- Professional staff efforts
- Long-term visitation support
Concerns
- Chronic understaffing leading to slow response times (mentioned by 2 reviewers)
- Poor food quality and failure to follow dietary orders (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very responsive to feedback from families; how do you currently use resident and family input to improve daily services?
- 2With the focus on long-term care here, what kind of social activities or outings are planned to keep residents engaged with each other?
- 3How does the dietary team ensure that specific nutritional needs and individual meal orders are strictly followed for every resident?
- 4Can you walk me through the protocol for managing medications and how you ensure accuracy during shift changes?
- 5What is the process for notifying family members if a medical emergency occurs or if there is a change in a resident's condition after hours?
- 6How do you manage staffing levels during the night or weekend shifts to ensure response times remain quick for residents?
Personalized based on this facility's data
Key Review Excerpts
“They run the staff short so they're overworked, overwhelmed, and exhausted three aids for over 40 residents on one side while the other has two for 11, the food is disgusting, they get dietary orders wrong, it's gone down hill.”
“Worst food ever they don't follow orders for dietary instructions,food is cold and disgusting,and when you put your light on it takes forever for them to come and see what you need, what if something was really wrong”
“The professional staff is caring and does its best to manage the challenges presented by folks suffering from various afflictions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Miller's at Oak Pointe shows a mixed pattern with recurring food safety issues identified in both 2023 and 2024 surveys, suggesting persistent problems with nutrition and dietary services. The facility also had deficiencies in medication labeling, respiratory care, and physical restraint use, with one complaint-triggered issue involving restraints where families filed reports. While all violations have reported correction dates, the repeated food safety problems warrant attention during visits.
Dec 22, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Nov 14, 2024Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Miller's at Oak Pointe
for profit
Chain Affiliation
Miller's Merry Manor
14 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 14
Ownership & Management
Owners
Johnson Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit millersmerrymanor.com
Medicare data downloads
Original nursing home datasets
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