Miller Nursing Home
Strong Medicare quality ratings; families often praise historical success with wound care. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility has received multiple reports of severe patient neglect and poor communication, which should be a major red flag for any family. If you are considering this location, we strongly advise you to look elsewhere, or at the very least, arrange for daily, unannounced visits and private advocacy to ensure your loved one's safety.
Google Reviews
Google Reviews
36 reviews on Google“Miller Nursing Home faces severe and consistent criticism regarding patient neglect, poor communication, and unprofessional staff behavior. Families frequently report that their loved ones suffered from preventable complications, such as severe bedsores and rapid health declines, while staff were observed to be inattentive or preoccupied with personal devices. While some older reviews mention positive experiences with wound care and cleanliness, the overwhelming majority of recent feedback warns against placing family members at this facility.”
Quality Themes
Tap a score for detailsStrengths
- Historical success with wound care
- Occasional compassionate individual staff members
- Cleanliness noted in older reviews
Concerns
- Staff neglect and inattentiveness (mentioned by 8 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Development of severe bedsores (mentioned by 3 reviewers)
- Staff observed using cellphones instead of caring for patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since your facility has a strong reputation for wound care, could you tell me more about the specific protocols your team uses to prevent and treat skin issues like bedsores?
- 2How do you ensure that staff members remain focused on resident care and attentive to call lights during busy shifts?
- 3What is your process for keeping family members updated on changes in a resident's health or daily well-being?
- 4How do you manage medication administration to ensure everything is handled accurately and on schedule?
- 5What kind of daily activities or social outings are available to keep residents engaged and active?
- 6In the event of a medical emergency after hours, what is the immediate protocol for getting a physician or specialist involved?
Personalized based on this facility's data
Key Review Excerpts
“My daughter was placed here for a year and it was thee worst experience she had ever endured. My daughter is a quadriplegic, and we had to involve law enforcement for patient neglect.”
“The amount of time the staff spends on there cellphones astounds me. Some of the nurses seem like they care but the majority seem like they can't be bothered.”
“EVERY TIME WE WENT WITHOUT CALLING FIRST THE PLACE WAS ALWAYS A MESS! THEY WOULD TRY AND HOLD US AT THE SIGN IN DESK JUST SO THEY COULD CLEAN HER AND THE ROOM BEFORE WE WALKED IN.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
15
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Miller Nursing Home shows recurring issues with fire safety systems and resident rights that have persisted across multiple surveys from 2019 to 2025. The facility has ongoing problems with smoke barriers and fire safety equipment, with some deficiencies repeating even after correction. Recent violations also include food safety and residents' rights to participate in facility groups, though all issues have been corrected according to state records.
Feb 7, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 4, 2022Routine2
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nov 7, 2019Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Miller Nursing Home
government
Ownership & Management
Owners
The Hospital Authority of Miller County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit millercountyhospital.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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