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Millennium Institute for Advance Nursing Care INC

Strong Medicare quality ratings; families often praise effective post-surgical physical therapy. Still worth an in-person visit.

Calle Cosme Reparto San Lucas, Reparto · Rio Piedras, PR 0092635 bedsLicensed & Active
4/5
Medicare
Inspection
Staffing
Google rating
4.2/5

based on 153 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for short-term post-surgical rehabilitation, with many families praising the therapy team and overall cleanliness. However, we strongly advise against choosing this facility for long-term or memory care, as multiple reviewers have cited significant issues with staffing levels, neglect, and a lack of specialized dementia support. If you proceed, ensure you have a family member present to monitor medication and care consistency.

Google Reviews

Google Reviews

153 reviews analyzed
Millennium Institute for Advance Nursing Care receives polarized feedback, with many patients praising its post-surgical rehabilitation services and attentive staff. However, a significant number of reviewers report serious concerns regarding nursing responsiveness, hygiene, and the quality of care for long-term or dementia patients. Families should carefully weigh the positive reports of physical therapy against the recurring complaints about staffing shortages and inconsistent medical attention.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean7.0Activities9.0Meds3.0Memory2.0Comms4.0Value4.0

Strengths

  • Effective post-surgical physical therapy
  • Professional and empathetic nursing staff
  • Clean and well-maintained facilities
  • Varied and engaging patient activities

Concerns

  • Inconsistent nursing responsiveness and neglect (mentioned by 7 reviewers)
  • Poor hygiene and cleanliness in patient rooms/bathrooms (mentioned by 5 reviewers)
  • Inadequate care for long-term or dementia patients (mentioned by 3 reviewers)
  • Poor food quality (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(17)'19(6)'21(3)'23(10)'25(23)'26(5)

Distribution

5
68
4
10
3
6
2
3
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's smaller size of 35 residents, how do you ensure consistent and timely nursing responsiveness for each individual throughout the day and night?
  • 2I noticed the facility is well-regarded for physical therapy; how do you maintain that same level of dedicated attention and hygiene standards within the private patient rooms and bathrooms?
  • 3With the current staffing levels, what specific protocols are in place to ensure that long-term and dementia residents receive the specialized, personalized care they require?
  • 4We read positive feedback about your patient activities; could you walk us through a typical weekly schedule and how you tailor these programs for residents with varying levels of cognitive ability?
  • 5How does your team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
  • 6Could you explain your communication process for keeping families updated on their loved one's daily health status and any changes in their care plan?

Personalized based on this facility's data


Key Review Excerpts

Fui a rehabilitación por cirugía de rodilla, el personal muy atento y eficiente, a todos los niveles de la estadía. Encontré muy buena la organización y variadas las actividades en las diversas terapias.

Rehab patient · 2023★★★★★

As a rehabilitation center for things like knee surgery it seems like an okay place, but as a long term home for people like my father who has Alzheimer's, I would not recommend it. It is way over priced and even though the staff are for the most part good caring people, they lack the ability to care for dementia patients.

Long-term resident's family · 2019★★☆☆☆

Este lugar es tenebroso. Mi esposo murió ahí. Lo llevamos un viernes y duró unas horas. El padecía de Parkinson y estaba en etapa terminal. El día que murió yo le llevé todo hasta los medicamentos. Lo dejaron en un cuarto con mucho calor y transpirando mucho, estuvo un solo enfermero solo todo el día.

Long-term resident's family · 2023☆☆☆☆
Source: 153 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.73hrs
OK
Registered nurses for medical care
Total Nursing
2.06hrs
50%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Better Than Avg

2

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
PR
97.9%
San juan
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.7%
Mixed vs Avgs
Here
93.7%
US
81.8%
PR
97.8%
San juan
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PR
0.3%
San juan
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (9.5)

This facility shows a concerning pattern of recurring deficiencies across multiple areas, with food service and safety issues appearing in every survey from 2022-2025. The most persistent problems involve food safety and preparation, fire safety systems, and care planning. While all deficiencies show correction dates, the repeated violations in critical areas like nutrition, fire protection, and resident environment suggest ongoing operational challenges that families should carefully consider.

May 1, 2025Routine
12
0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0921ModerateCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0806MinorCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Apr 16, 2024Routine
22
0802ModerateCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0804ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908ModerateCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925ModerateCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0221ModerateCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0293ModerateCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0355MinorCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0914MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0009MinorCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0018MinorCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0034MinorCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0035MinorCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

Apr 28, 2023Routine
4
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 21, 2022Routine
4
0271MinorCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324MinorCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0325MinorCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345MinorCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Millennium Institute for Advance Nursing Care INC

Organization Type

for profit

Ownership & Management

Owners

Rodriguez, Juan

Owner

100%

Millennium Institute for Advance Nursing Care INC.

Owner · Organization

Key personnel

Ramirez-pagan, CindyOfficer / DirectorMillennium Institute for Advance Nursing Care INC.ManagerRodriguez, AnaManagerMillennium Institute for Advance Nursing Care INC.Adp of the SnfRamirez-pagan, CindyAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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