Mill Valley Care Center
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
The facility is highly regarded for its rehabilitation team and compassionate nursing staff, making it a strong candidate for recovery care. However, because some families have reported dissatisfaction with administrative communication, we recommend scheduling a meeting with the facility director to discuss how they handle concerns before committing.
Google Reviews
Google Reviews
12 reviews on Google“Mill Valley Care Center receives highly polarized feedback, with recent reviews highlighting a dedicated and compassionate staff that facilitates successful rehabilitation. However, the facility faces significant criticism regarding administrative leadership and a lack of transparency in negative experiences, as several one-star reviews lack descriptive text.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical and occupational therapy
- Clean and friendly environment
Concerns
- Poor administrative leadership (mentioned by 2 reviewers)
- Lack of transparency in negative feedback (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see such high CMS inspection ratings here; how does your team maintain such high standards of clinical care for the residents?
- 2I noticed the facility is very responsive to feedback from the community; how does the administration typically use family input to make improvements?
- 3Since the nursing and therapy teams are highly regarded, how closely do the nurses and therapists work together on a resident's daily rehabilitation plan?
- 4How does the communication process work between the administrative office and families, especially if we have questions or concerns about a resident's care?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and active within the community?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy staff are well trained and dedicated to their jobs that ensured Mom improved quickly and was able to return home.”
“Mill Valley employees are some of the most caring and dedicated people I know. They go above and beyond to provide compassionate care in a clean and friendly setting.”
“Excellent staff! Always going above and beyond to address their residents and family's needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of fire safety and care plan issues, with families filing two complaint reports leading to deficiencies in abuse reporting and treatment care. Most problems occurred during a major 2023 survey covering fire safety systems, care planning, and daily care assistance, with isolated issues continuing through 2024-2025 in safety hazards and sprinkler maintenance. All deficiencies show correction dates, suggesting the facility addresses problems when identified.
Jun 19, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 25, 2024Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 18, 2023Routine13
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Feb 27, 2026OtherClean
Fed violations: 0, State violations: 0
Oct 9, 2025OtherClean
Fed violations: 0, State violations: 0
Jun 19, 2025InspectionClean
Fed violations: 0, State violations: 0
Dec 23, 2024ComplaintClean
Fed violations: 0, State violations: 0
Aug 19, 2024InspectionClean
Fed violations: 0, State violations: 0
Jul 25, 2024InspectionClean
Fed violations: 1, State violations: 0
Feb 9, 2024ComplaintClean
Fed violations: 0, State violations: 0
Feb 8, 2024ComplaintClean
Fed violations: 1, State violations: 0
Ownership & Operations
Who Operates This Facility
Mill Valley Care Center
for profit
Chain Affiliation
Healthcare of Iowa
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Dempewolf, Robert
Owner
Schneider Trust, George a and Ann
Owner
Felderman, Kevin
Owner
Long, Angie
Owner
Mueller, Mark
Owner
Strum, Karen
Owner
Weber, Jeanne
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit millvalleycarecenter.com
Medicare data downloads
Original nursing home datasets
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