Midwest Covenant Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
Midwest Covenant Home is widely regarded for its clean environment and helpful, personable staff. However, given the recent report regarding poor responsiveness and dismissive care, we strongly advise families to observe staff interaction with residents during unannounced visits and to ask specifically about their protocols for responding to call lights.
Google Reviews
Google Reviews
40 reviews on Google“Midwest Covenant Home is generally viewed as a pleasant and well-maintained facility with a warm, Christian-based atmosphere. While many families praise the staff for being caring and personable, a recent critical review highlights significant concerns regarding responsiveness to resident needs and a lack of empathy from nursing personnel.”
Quality Themes
Tap a score for detailsStrengths
- Warm, inviting atmosphere
- Clean and well-maintained facility
- Personable and helpful staff
- Professional care environment
Concerns
- Slow response times to call lights and basic assistance
- Lack of empathy or dismissive attitude from nursing staff
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have 51 residents, how do you ensure that staff members are consistently available to respond to call lights and provide timely assistance throughout the day?
- 2I noticed the facility has a warm and inviting reputation; could you walk me through a typical day of activities to see how residents stay engaged and connected with one another?
- 3With a 3-star health inspection rating, what specific steps or quality improvement initiatives has the team implemented recently to address those areas and ensure the highest standard of care?
- 4How do you foster a culture of empathy and personalized attention among the nursing staff to ensure every resident feels truly heard and cared for?
- 5In the event of a medical emergency, what is your specific protocol for coordinating care and communicating with family members during off-hours?
- 6Since the facility is well-regarded for being clean and well-maintained, how do you involve residents in personalizing their living space to make it feel more like home?
Personalized based on this facility's data
Key Review Excerpts
“MWCH is a wonderful elder care facility with caring and professional staff.”
“Staff were VERY helpful. First Lady took me to supervisor who would know who I was looking for, and that lady stopped what she was doing and guided me across entire bldg to the Nurse I needed to speak to! Top notch personable care.”
“Dated but nice place, nice people. No hospital close by but in nearby towns of Osceola and York.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Midwest Covenant Home has concerning patterns with families filing five complaint-triggered reports over three years, indicating ongoing issues with abuse reporting, resident safety, infection control, and resident rights. The facility shows recurring problems in three main areas: quality of care and treatment, electrical and safety systems, and medication management. While all deficiencies have correction dates, the persistence of similar issues across all surveys suggests systemic challenges that may warrant careful consideration during visits.
Mar 26, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 2, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 2, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 9, 2023Routine7
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Midwest Covenant Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit midwestcovenanthome.org
Medicare data downloads
Original nursing home datasets
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