Middletown Park Rehab & Health Care Center
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility has a strong reputation for its rehab department and compassionate nursing staff, making it a viable option for many. However, because multiple families have reported issues with weekend staffing and responsiveness, we strongly recommend that you visit on a weekend to observe the environment yourself and ask specific questions about how they handle patient needs during off-hours.
Google Reviews
Google Reviews
47 reviews on Google“Middletown Park Rehab & Health Care Center receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report significant concerns regarding neglect and unprofessionalism. While many reviewers highlight specific staff members for going above and beyond, recurring complaints suggest inconsistent care quality, particularly regarding responsiveness on weekends and basic hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical and occupational therapy
- Strong communication from admissions and management
- Clean and well-maintained facility environment
Concerns
- Inconsistent or neglectful care from nursing aides (mentioned by 6 reviewers)
- Slow response times and lack of assistance on weekends (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is great to see how clean and well-maintained the facility looks; what specific cleaning schedules do you follow to keep the rooms and common areas so tidy?
- 2We noticed that management is very responsive to feedback; how does the leadership team involve families in addressing concerns regarding daily care or staff interactions?
- 3How do you ensure that nursing aides are able to provide timely assistance to residents, especially during the weekends or overnight shifts?
- 4Could you tell us more about your process for medication management to ensure everything is handled accurately and consistently?
- 5What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Nurse Manager continuously gave us updates on changes to her medical status; the communication was excellent. As a result of dementia, Mom could be tough and unreceptive to ADL cares. Despite that, the caregivers' exhibitied professionalism, compassion and kindness.”
“I was very impressed by the Aids who do most of the work that realistically determines how comfortable and clean the patient is. They seemed to take pride in the level of care they provided and were pleasant and compassionate towards my wife.”
“The nursing staff did very little to help my mother. On the weekends the aids refused to help my mother with her personal needs. I requested the doctor and when she finally came she said she didn't know much about my mother's case.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that led to deficiencies, including recent issues in 2025 where problems with appropriate treatment and care, and medical records management remain uncorrected. The most recurring problems involve fire safety systems, appropriate treatment and care delivery, and care planning. While most deficiencies have been corrected, the persistence of treatment quality issues across multiple years and the lack of correction plans for recent complaint-triggered violations are red flags for families to investigate further.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 24, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 4, 2024Routine14
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 4, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 25, 2021Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 17, 2020Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Middletown Park Rehab & Health Care Center
for profit
Chain Affiliation
Epic Healthcare Management
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 5
Ownership & Management
Owners
Brach, Samuel
Owner
Fagenson, Robert
Owner
Jozefovic, Herbert
Owner
Neuman, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit middletownparkrehab.com
Medicare data downloads
Original nursing home datasets
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