Metcalfe Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 2.0)
Below average in KY · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
While recent feedback is positive, the majority of reviews for this facility are blank star ratings, which makes it difficult to gauge consistent quality. We recommend scheduling an in-person tour to observe staff interactions firsthand and asking specifically how they involve families in the development of care and recovery plans.
Google Reviews
Google Reviews
11 reviews analyzed“Metcalfe Health Care Center receives very little descriptive feedback, making it difficult to assess the quality of care. While one recent review praises the facility for being welcoming and collaborative regarding recovery plans, the lack of detailed commentary from other reviewers limits the ability to confirm consistent standards.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming staff environment
- Collaborative recovery planning
- Physically appealing facility
Rating Trends
Tap a year to see what changed
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see how welcoming the staff seems here; how do you involve families in the collaborative recovery planning process?
- 2I noticed the facility is very physically appealing; what kind of daily activities or social outings are organized to keep residents engaged?
- 3Since the staffing rating is quite strong, how do you ensure that the high level of care is maintained during shift changes?
- 4Could you walk me through the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 5With the recent inspections, what specific steps is the facility taking to address past deficiencies and improve the health inspection outcomes?
- 6How do the caregivers here personalize daily routines to make sure each resident feels at home in this community?
Personalized based on this facility's data
Key Review Excerpts
“My family recently had a loved one stay here, and it felt like a home from the second we entered the building. Right away the staff made us feel welcome and reassured of what each day would entail and spent the time going over this for numerous people who kept asking from our family.”
“The nursing staff and therapy team built specific recovery plan and adjusted it based on our input to ensure the best outcome.”
“The facsimiles is nice, its bigger then it looks”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Metcalfe Health Care Center shows a concerning pattern with 19 deficiencies across three surveys, including repeated issues with medical records management and food safety that span multiple years. The facility has faced problems with resident rights, safety systems, and care planning, with a significant cluster of 13 deficiencies identified in the most recent 2022 survey. While all violations have correction dates, the recurring nature of certain issues may warrant careful consideration during your visit.
Oct 22, 2022Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 31, 2019Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 25, 2018Routine3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Metcalfe Health Care Center
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit metcalfeheatlhcare.org
Medicare data downloads
Original nursing home datasets
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