Menard Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and the visible happiness of its residents. While the culture of care is a clear strength, the lack of recent detailed reviews regarding medical management or food quality means families should perform their own on-site inspection of those specific services.
Google Reviews
Google Reviews
35 reviews analyzed“Families considering Menard Manor can find comfort in the highly praised attitude of the caregivers, who are frequently described as caring, respectful, and upbeat. While many reviewers express deep trust in the facility's ability to keep residents happy and clean, there is a lack of detailed feedback regarding specific medical or dining services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful caregivers
- Happy and well-cared-for residents
- Clean and well-maintained environment
- Positive and upbeat staff attitude
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what are your daily routines for keeping the resident areas so tidy?
- 2We've noticed how much the staff seems to enjoy working here; how do you foster that positive and upbeat culture among your caregivers?
- 3With a smaller, intimate community of 40 residents, how do you ensure each person receives personalized attention during their daily activities?
- 4Could you tell us more about your protocols for managing medical emergencies or sudden changes in health during the night?
- 5What steps is the facility currently taking to further strengthen the staffing levels and support the care team?
- 6How do you involve families in the daily life and social celebrations of the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The staff are amazing the residents look happy and clean, just well taken care of.”
“The caregivers that work here really care about the residents in this home. Many are family to them but everyone is treated with the same respect and care”
“It is clean, my mom is happy.... she says they treat her good....”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Menard Manor has concerning patterns with families filing multiple complaints that triggered serious deficiencies around safety, infection control, and abuse prevention policies. The facility shows recurring problems across food service and dietary care, safety hazards, and heating/ventilation systems that appear in multiple surveys. While the facility has correction dates for all issues, the repeated nature of certain deficiencies and complaint-driven investigations suggest ongoing quality concerns families should carefully evaluate.
Mar 20, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 11, 2025Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 12, 2024Routine5
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 12, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Mar 15, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 10, 2023Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Mar 15, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Menard County Hospital District
for profit
BOBBI HEYMAN COMPTON
Ownership & Management
Owners
Menard County Hospital District
Owner · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
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