Memphis Convalescent Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews
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What this means for your family
This facility is exceptionally well-regarded for its cleanliness and the genuine, family-like warmth of its staff. However, because the most recent review contains a serious allegation regarding infrequent showering, you should specifically ask management about their hygiene protocols and staffing levels for daily care.
Google Reviews
Google Reviews
18 reviews analyzed“Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like family. While the facility is noted for its cleanliness and positive atmosphere, one reviewer raised a serious concern regarding infrequent hygiene care such as showering.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving staff
- Exceptionally clean and fresh-smelling facility
- High-quality food and dining
- Engaging activity programs
Concerns
- Inadequate hygiene/showering frequency
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and fresh the facility smells; what are your daily routines for maintaining that level of cleanliness in the resident rooms?
- 2The food and dining experience seems to be a real highlight here, so could you tell us more about how much input residents have in their daily meals?
- 3We want to make sure our loved one stays on top of their personal care routines, so how do you manage and track daily hygiene and showering schedules for each resident?
- 4With the staff being described as so compassionate, how do you ensure that communication between the care team and family members stays consistent and timely?
- 5Could you walk us through the protocol for handling a medical emergency or a sudden change in health during the overnight hours?
- 6What kind of engaging activity programs do you have planned to help residents stay social and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My mother spent six years as a resident of Memphis Convalescent Center. Nothing but quality, loving care from the administration and staff. She used to tell me she loved her new home.”
“The nursing staff is taking good care of my father. The admission process wasn't hard and we had lots of help with the paperwork. The facility is clean and the food is top notch. Any issues have been address professionally and gently when needed. PT works well with my father.”
“When my great grandfather got to where he couldn't live alone anymore this place was a godsend! They were very accommodating, letting him go to his meetings on Sunday and spend time with his cat outside the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with families filing multiple complaints that triggered investigations, including issues with abuse protection, inadequate reporting procedures, and resident rights violations in 2023. The most recurring problems involve food safety and handling, care planning and assessments, and fire safety systems that persist across multiple surveys from 2023 through 2025, suggesting ongoing operational challenges despite reported corrections.
Nov 19, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 6, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
May 22, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Dec 17, 2023Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 17, 2023Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 18, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 17, 2023
$19,754
Ownership & Operations
Who Operates This Facility
Childress County Hospital District
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
VICTORIA CISSE
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 101 of 148
Ownership & Management
Owners
Childress County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit memphisconvalescent.com
Medicare data downloads
Original nursing home datasets
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