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Nursing HomeMedicaid Top Rated

Memorial Manor

Strong Medicare quality ratings; families often praise highly skilled and dedicated physical and occupational therapy team. Still worth an in-person visit.

777 South Douglas Road, Pembroke Pines, FL 33025120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 312 Google reviews

5
4
3
2
1
Memorial Manor Nursing Home in Pembroke Pines, FL — Street View
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What this means for your family

Memorial Manor is an excellent choice for rehabilitation, with a standout therapy team and a very clean facility. However, families should be proactive about communication; ensure you have a direct line to the case manager and ask specifically about the facility's process for notifying families of medical changes or discharge plans.

Google Reviews

Google Reviews

312 reviews on Google
Memorial Manor is highly regarded for its exceptional rehabilitation services and compassionate nursing staff, with many families noting that their loved ones felt treated like family. While the vast majority of reviews are glowing, a small number of families have raised concerns regarding occasional understaffing, slow response times for call bells, and inconsistent communication during discharge processes.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities9.0Meds8.0MemoryN/AComms6.0ValueN/A

Strengths

  • Highly skilled and dedicated physical and occupational therapy team
  • Compassionate, attentive nursing and CNA staff
  • Clean and well-maintained facility environment
  • Engaging activities department that keeps residents active

Concerns

  • Slow response times for call bells and urgent requests (mentioned by 5 reviewers)
  • Understaffing during night shifts or weekends (mentioned by 3 reviewers)
  • Inconsistent communication regarding medical status or discharge (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02023(36)4.82024(83)4.82025(65)4.92026(54)

Distribution · 238 analyzed

5
224
4
5
3
3
2
1
1
5
30 reviews posted between Apr 6, 2026Apr 16, 2026 · 30 were 5-star
20 reviews posted between Oct 11, 2023Oct 20, 2023 · 20 were 5-star
19 reviews posted between Apr 12, 2026Apr 16, 2026 · 19 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one's medical updates or changes in care?
  • 2With the therapy team being so highly regarded here, how do you integrate their physical and occupational sessions into the daily routine to ensure residents stay active?
  • 3Since staffing levels can sometimes fluctuate on weekends or overnight, what protocols do you have in place to ensure call bells are answered promptly during those shifts?
  • 4Given the recent health inspection findings, what specific improvements or staff training initiatives have been implemented to address those areas?
  • 5How do you balance the busy activity schedule with the need for personalized attention, especially when a resident has an urgent or time-sensitive request?
  • 6How does your nursing team communicate with families when there is a change in a resident's health status, and how quickly can we expect a follow-up?

Personalized based on this facility's data


Key Review Excerpts

The nurses and aides were so very kind and compassionate in making sure my mother was comfortable, cared for and well.

Long-term resident's family · 2025★★★★★

The rehab team was very committed and helpful and made sure you did your therapy cause the number one goal was to help you I will forever be grateful to the team.

Rehab patient · 2024★★★★★

My biggest complaint is the night staff. My mother was bed ridden and had soiled herself. Her continous calls for help were ignored. She was left soiled for hours.

Long-term resident's family · 2025★★★☆☆
Source: 312 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.67hrs
OK
Registered nurses for medical care
Total Nursing
4.71hrs
OK
All nurses + aides combined
Staff Turnover
17%
Lower is better (< 30% = good)
RN Turnover
3%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

6

measures

Mixed Results

6

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
15.3%
FL
10.6%
Broward
11.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Broward
2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
15.5%
FL
8.7%
Broward
8.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.9%
Mixed vs Avgs
Here
17.9%
US
19.4%
FL
11.5%
Broward
9.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
14.4%
FL
9.1%
Broward
9.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.2%
Worse than Avg
Here
10.2%
US
5.3%
FL
5.6%
Broward
4.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
FL
94.8%
Broward
98.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Mixed vs Avgs
Here
91.2%
US
79.8%
FL
94.7%
Broward
97.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
FL
1.5%
Broward
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (7.3)
1 complaint-triggered

Memorial Manor has 19 deficiencies across four surveys, with one complaint filed by a family regarding care quality. The facility shows recurring issues in care quality, food services, and fire safety across multiple inspections from 2022 to 2024, suggesting persistent operational challenges. While all deficiencies have correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.

Nov 14, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 14, 2024Routine
6
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jul 27, 2023Routine
5
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Mar 24, 2022Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Memorial Manor

Organization Type

government

Ownership & Management

Owners

South Broward Hospital District

Owner · Organization

100%

Key personnel

Hennemyre, JonOfficer / DirectorSmith, DavidOfficer / DirectorHennemyre, JonOfficer / DirectorSmith, DavidOfficer / DirectorSouth Broward Hospital DistrictManager
Source: Medicare provider data

Contact

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References & Resources

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