Memorial Manor
Strong Medicare quality ratings; families often praise highly skilled and dedicated physical and occupational therapy team. Still worth an in-person visit.
based on 312 Google reviews

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What this means for your family
Memorial Manor is an excellent choice for rehabilitation, with a standout therapy team and a very clean facility. However, families should be proactive about communication; ensure you have a direct line to the case manager and ask specifically about the facility's process for notifying families of medical changes or discharge plans.
Google Reviews
Google Reviews
312 reviews on Google“Memorial Manor is highly regarded for its exceptional rehabilitation services and compassionate nursing staff, with many families noting that their loved ones felt treated like family. While the vast majority of reviews are glowing, a small number of families have raised concerns regarding occasional understaffing, slow response times for call bells, and inconsistent communication during discharge processes.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical and occupational therapy team
- Compassionate, attentive nursing and CNA staff
- Clean and well-maintained facility environment
- Engaging activities department that keeps residents active
Concerns
- Slow response times for call bells and urgent requests (mentioned by 5 reviewers)
- Understaffing during night shifts or weekends (mentioned by 3 reviewers)
- Inconsistent communication regarding medical status or discharge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 238 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one's medical updates or changes in care?
- 2With the therapy team being so highly regarded here, how do you integrate their physical and occupational sessions into the daily routine to ensure residents stay active?
- 3Since staffing levels can sometimes fluctuate on weekends or overnight, what protocols do you have in place to ensure call bells are answered promptly during those shifts?
- 4Given the recent health inspection findings, what specific improvements or staff training initiatives have been implemented to address those areas?
- 5How do you balance the busy activity schedule with the need for personalized attention, especially when a resident has an urgent or time-sensitive request?
- 6How does your nursing team communicate with families when there is a change in a resident's health status, and how quickly can we expect a follow-up?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides were so very kind and compassionate in making sure my mother was comfortable, cared for and well.”
“The rehab team was very committed and helpful and made sure you did your therapy cause the number one goal was to help you I will forever be grateful to the team.”
“My biggest complaint is the night staff. My mother was bed ridden and had soiled herself. Her continous calls for help were ignored. She was left soiled for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Memorial Manor has 19 deficiencies across four surveys, with one complaint filed by a family regarding care quality. The facility shows recurring issues in care quality, food services, and fire safety across multiple inspections from 2022 to 2024, suggesting persistent operational challenges. While all deficiencies have correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.
Nov 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 14, 2024Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 27, 2023Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 24, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Memorial Manor
government
Ownership & Management
Owners
South Broward Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
312 reviews from families & visitors
Official Website
Visit mhs.net
Medicare data downloads
Original nursing home datasets
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