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Nursing HomeMedicaid

Memorial Hospital Ltcu (village Manor)

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

705 N Brady Street, Abilene, KS 6741075 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 13 Google reviews

Memorial Hospital Ltcu (village Manor) Nursing Home in Abilene, KS — Street View
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What this means for your family

Given the serious allegations regarding hygiene and patient neglect, we strongly recommend conducting an unannounced visit to inspect the facility's cleanliness and observe staff interactions. While some families have had positive experiences with the admission process, the recurring reports of poor communication and potential abuse warrant extreme caution.

Google Reviews

Google Reviews

13 reviews on Google
Reviews for Memorial Hospital LTCU (Village Manor) are highly polarized, ranging from praise for compassionate care to severe allegations of neglect and abuse. Families have reported significant issues with communication, including difficulty reaching staff by phone, alongside serious concerns regarding hygiene and basic patient care.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Efficient admission process
  • Proactive updates from social workers and nursing staff
  • Compassionate care reported by some families

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Allegations of neglect, including failure to change or feed patients (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)3.02019(2)5.02020(2)3.22021(5)1.02023(1)3.72025(3)1.02026(2)

Distribution · 16 analyzed

5
6
4
1
3
3
2
2
1
4

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about how proactive the social workers and nursing staff are with updates; how do you typically keep families informed about their loved one's day-to-day progress?
  • 2What specific steps are in place to ensure that medication management is handled accurately and consistently for every resident?
  • 3How does the nursing team ensure that personal care needs, like regular changes and assistance with feeding, are met promptly for all residents?
  • 4Could you tell us more about your protocols for managing medical emergencies or sudden changes in health during the night?
  • 5What is the current process for maintaining the cleanliness and upkeep of the resident rooms and common areas?
  • 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with each other?

Personalized based on this facility's data


Key Review Excerpts

Acceptance and admission was handled very quickly. Team members including social worker, office support and nurses keep us updated of any issues or questions that they may have which includes therapy updates.

Long-term resident's family · 2020★★★★★

Ive called a million of times and never got to actual speak to my loved one and its always a hassle getting transferred. Ive also been hung up on a few times

Long-term resident's family · 2021★★☆☆☆

The staff is verbally and physically abusive. Patients DO NOT get changed during the night. Patients sometimes don’t get fed or even brought out of their room for meals. The facility has BUGS!

Family member · 2023☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
66%
Registered nurses for medical care
Total Nursing
3.98hrs
97%
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
15.4%
KS
18.1%
Dickinson
19.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
KS
6.1%
Dickinson
3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
14.4%
KS
18.4%
Dickinson
18.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.5%
KS
23.2%
Dickinson
21.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Mixed vs Avgs
Here
97.3%
US
93.4%
KS
91.7%
Dickinson
97.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
15.3%
KS
17.4%
Dickinson
19.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Better than Avg
Here
93.5%
US
81.8%
KS
75.6%
Dickinson
88.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.2%
Mixed vs Avgs
Here
89.2%
US
79.7%
KS
73.5%
Dickinson
90.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
KS
2.1%
Dickinson
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Near state avg (10.1)
1 complaint-triggered
$15,593 in fines

Families have filed complaints about accident hazards and supervision issues, which were corrected but recurred multiple times. The facility shows persistent patterns in fire safety systems, medication management, and resident rights notifications across all recent surveys. While individual violations appear to be corrected, the recurring nature of safety and care issues suggests ongoing compliance challenges that families should carefully consider.

Sep 11, 2024Routine
16
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 5, 2023Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 8, 2023Routine
14
0100Potential for harm · Widespread

Construction Deficiencies

Meet other general requirements.

0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Aug 4, 2021Routine
12
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0351Potential for harm · Widespread

Smoke Deficiencies

Install an approved automatic sprinkler system.

0920Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Jul 5, 2023

$15,593

Ownership & Operations

Who Operates This Facility

Owner / Operator

Memorial Hospital Ltcu (village Manor)

Organization Type

government

Ownership & Management

Key personnel

Biggs, JamesOfficer / DirectorDiehl, KarmanOfficer / DirectorSchwarting, JosephOfficer / DirectorWyatt, KentOfficer / DirectorSalina Regional Health Center INCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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