Medilodge of Tawas City
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews
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What this means for your family
While many families report a clean environment and engaging activities, there is a recurring pattern of serious concerns regarding night shift staffing and medication delays. We strongly recommend that you visit during off-hours and ask specifically about the nurse-to-patient ratio on the night shift to ensure your loved one's needs will be met consistently.
Google Reviews
Google Reviews
73 reviews on Google“Medilodge of Tawas City receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and engaging activities. However, a significant number of reviewers report severe concerns regarding neglect, including delayed medication, poor hygiene, and understaffing, particularly during night shifts. Families considering this facility should be aware of these conflicting experiences regarding the quality of direct patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Active and engaging social events
- Friendly and welcoming reception staff
- Effective rehabilitation therapy programs
Concerns
- Severe understaffing and slow response to call lights (mentioned by 6 reviewers)
- Neglect regarding hygiene and bathing (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Poor communication and lack of transparency with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of cleanliness is maintained for all residents daily?
- 2We noticed your team is very active in responding to online feedback; how does the administration typically communicate important updates or changes to families?
- 3What specific steps are in place to ensure medication is administered accurately and on time for every resident?
- 4How do you manage call light responses to ensure that residents receive timely assistance, especially during busy shifts?
- 5Could you tell us more about the social calendar and how you keep residents engaged with active events?
- 6What is the protocol for managing medical emergencies or sudden changes in a resident's health after hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff is never on the same page, documentation isn’t done properly, employees are reprimanded for communicating to family members, (but if it wasn’t for them my family and I wouldn’t know what was going on with my father and his care.)”
“3rd shift sucks...that is all...not answering call lights...leaving patients on the commode...leaving patients to transfer themselves to a wheelchair or bed...or just plain out leaving them to rot...”
“My mother was here for a few weeks while she was passing from cancer. The staff were very kind and accommodating to her needs. The building is clean, and well-maintained.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 39 deficiencies across 7 surveys, including 15 complaint-triggered violations where families filed reports about care problems. Recurring issues span resident rights and dignity, care planning and assessment, medication management, and infection control. While all deficiencies show correction dates, the persistent pattern across multiple areas and ongoing complaints suggest systemic quality challenges that warrant careful consideration before placement.
Sep 12, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Sep 10, 2024Routine6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Sep 10, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 25, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Medilodge of Tawas City
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 21 of 50
Ownership & Management
Owners
Everest Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit medilodgeoftawascity.com
Medicare data downloads
Original nursing home datasets
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