Medilodge of Sterling
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
Medilodge of Sterling is frequently praised for its cleanliness and dedicated therapy staff, making it a strong contender for short-term rehabilitation. However, families should remain vigilant and ask direct questions about care protocols, specifically regarding skin integrity and communication, due to serious concerns raised in a few negative reviews.
Google Reviews
Google Reviews
63 reviews on Google“Medilodge of Sterling receives overwhelmingly positive feedback for its clean, home-like environment and compassionate, attentive staff. While many families praise the facility for its rehab services and welcoming atmosphere, there are serious, isolated reports regarding neglect, poor communication, and the use of sedation for difficult residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, attentive nursing and therapy staff
- Home-like, welcoming environment
- Effective rehabilitation services
Concerns
- Allegations of neglect and poor physical care (bedsores, malnutrition) (mentioned by 2 reviewers)
- Concerns regarding staff communication and professional conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With your high staffing rating, how do you ensure that nursing staff maintain consistent communication with families regarding a resident's daily health status?
- 3Could you walk me through your specific protocols for skin integrity and nutritional monitoring to ensure residents stay healthy and comfortable?
- 4Given the importance of medication management, what steps does your nursing team take to ensure accuracy and timely administration for residents?
- 5What does a typical day look like for residents in terms of social interaction and activities, especially for those who might be less mobile?
- 6How does your clinical team coordinate with families during medical emergencies or sudden changes in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“The lobby area and hall a were clean,no odor which is frequently a concern .Staff were friendly helpful and courteous.”
“I visit Medilodge of Sterling weekly as a hospice nurse. I am in and out of nursing homes daily, and this is one of the absolute best out there. The staff are friendly and compassionate.”
“My Grandmother (coming from another facility) did a complete turn around, and is doing absolutely wonderful, because of the great care and wonderful staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Sterling has a concerning pattern of recurring deficiencies across multiple care areas, with one family filing a complaint about improper resident discharge. The facility struggles most with quality of care and safety issues, infection control, and dietary services, with some problems persisting across multiple surveys. While all violations have correction dates, the frequency of repeat issues in critical areas like resident care and safety suggests ongoing operational challenges that families should investigate thoroughly before placement.
Sep 5, 2025Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 21, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 12, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Sep 22, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Administration Deficiencies
Meet the legal definition of a skilled nursing facility or nursing facility.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Medilodge of Sterling
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 14 of 50 (Best)
Ownership & Management
Owners
Fifteeninone Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit medilodgeofsterling.com
Medicare data downloads
Original nursing home datasets
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