Medilodge of Richmond
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 114 Google reviews
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What this means for your family
While Medilodge of Richmond is often praised for its clean facility and effective rehab therapy, the recurring reports of severe understaffing and supply shortages are critical red flags. If you are considering this facility, we strongly recommend visiting during off-hours or weekends to observe staff responsiveness and asking specific questions about their current supply management and nurse-to-patient ratios.
Google Reviews
Google Reviews
114 reviews on Google“Medilodge of Richmond receives highly polarized feedback, with many families praising the clean, modern facility and helpful rehab staff, while others report severe neglect and systemic understaffing. Critical concerns include long response times for call lights, poor hygiene, and shortages of basic supplies like wipes and linens. Prospective families should weigh the positive experiences of short-term rehab patients against the serious allegations of neglect regarding long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming and professional admissions process
- Friendly and compassionate individual staff members
Concerns
- Chronic understaffing leading to ignored call lights and delayed care (mentioned by 12 reviewers)
- Shortages of basic supplies (wipes, linens, briefs, towels) (mentioned by 5 reviewers)
- Poor quality and unappealing food (mentioned by 4 reviewers)
- Lack of hygiene and failure to assist with basic daily needs (mentioned by 6 reviewers)
- Management issues and high staff turnover (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the importance of consistent care, how are you currently managing staffing levels to ensure that call lights are answered promptly and basic daily needs are met?
- 3I understand that maintaining a supply of essential items like linens and hygiene products is critical; what systems do you have in place to ensure these are always readily available for residents?
- 4Since dining is such a big part of daily life, could you tell me about your current approach to menu variety and how you ensure the food meets the nutritional and personal preferences of the residents?
- 5With the facility's focus on therapy programs, how do you coordinate those services with daily nursing care to ensure a seamless experience for residents?
- 6When a resident has an urgent medical need, what is the specific protocol for notifying family members and ensuring they receive timely care?
Personalized based on this facility's data
Key Review Excerpts
“My mom was brought there for rehab after an AKA. She was supposed to have a wound vac and it was never applied, the nurse said they were out of adult depends so they weren't able to change her.”
“The facility barely keeps anything stocked for their aides. The food is horrible and nothing you should be feeding your family. And the management , especially the DON Tara are horrible to deal with.”
“Facility is clean and welcoming. I felt safe and at home my whole stay. Staff treated me with dignity and respect. Food is good. My Phsical Therapy group were wonderful and a great help in my recovery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 8 complaint-triggered deficiencies over the review period. The most recurring issues involve daily care assistance, treatment according to care plans, and care planning itself, with daily care assistance problems appearing across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality care delivery.
Jan 7, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 23, 2025Routine5
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 23, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 13, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 7, 2023Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Medilodge of Richmond
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 13 of 50 (Best)
Ownership & Management
Owners
Fifteeninone Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit medilodgeofrichmond.com
Medicare data downloads
Original nursing home datasets
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