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Nursing HomeMedicaid

Medilodge of Portage

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

7855 Currier Dr, Crossroad Park · Portage, MI 49002117 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 81 Google reviews

5
4
3
2
1
Medilodge of Portage Nursing Home in Portage, MI — Street View
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What this means for your family

While many families report positive experiences with the therapy and nursing staff, the recent reports of medical negligence and slow response times are concerning. We strongly recommend that you visit during off-hours, such as weekends or evenings, to observe staffing levels and response times firsthand before making a decision.

Google Reviews

Google Reviews

81 reviews on Google
Medilodge of Portage receives polarized feedback, with many families praising the friendly, attentive nursing and therapy staff who provide compassionate care. However, significant concerns regarding medical negligence, poor communication, and inconsistent cleanliness are raised by others, suggesting that experiences can vary greatly depending on the specific unit or shift.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean6.0Activities8.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Friendly and compassionate nursing staff
  • Effective rehabilitation therapy department
  • Welcoming and helpful administrative team
  • Clean and well-maintained common areas

Concerns

  • Negligence regarding medical needs and hygiene (mentioned by 5 reviewers)
  • Inconsistent communication with family members (mentioned by 3 reviewers)
  • Understaffing leading to slow response times (mentioned by 3 reviewers)
  • Poor food quality and dining experience (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(7)'18(5)'20(2)'23(26)'25(2)'26(3)

Distribution · 84 analyzed

5
52
4
12
3
3
2
3
1
14

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the administrative team engages with the community; how do you typically keep families updated on their loved one's daily progress?
  • 2We've heard great things about the rehabilitation therapy department; can you tell us more about how the therapists work with residents to maintain their mobility?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 4Could you describe the daily dining experience and how the menu is planned to ensure residents enjoy nutritious and tasty meals?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
  • 6What kind of social activities or group outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Monica M is amazing ! She was the nurse for my Mother and was so caring, attentive, and nurturing to my Mom. I was in Alaska and was worried about my Mom. She had a stroke and it would be a few days before I could get there. Monica M would call and give me detailed updates on my mom's care.

Long-term resident's family · 2024★★★★★

My sister is now fighting for her life due to her having C-diff for days and them ignoring her cries of severe stomach pains and constant diarrhea. I asked them several times if they did a cultured her stool, but obviously they never did!

Family member · 2024☆☆☆☆

The staff have ALL been awesome. My stepmother is near the end of her life.

End-of-life care family member · 2016★★★★★
Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.05hrs
OK
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
MI
4.2%
Kalamazoo
2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.5%
MI
15.0%
Kalamazoo
16.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.5%
MI
19.5%
Kalamazoo
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
93.4%
MI
95.2%
Kalamazoo
91.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.3%
MI
13.1%
Kalamazoo
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility93.1%
Worse than Avg
Here
93.1%
US
95.5%
MI
95.0%
Kalamazoo
97.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.5%
Better than Avg
Here
90.5%
US
81.8%
MI
83.0%
Kalamazoo
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.7%
Mixed vs Avgs
Here
84.7%
US
79.8%
MI
79.5%
Kalamazoo
87.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Kalamazoo
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
2penalties
Near state avg (9.8)
12 complaint-triggered
$35,317 in fines

Medilodge of Portage has a concerning pattern with 54 deficiencies across recent surveys, including 26 complaint-triggered issues where families reported problems. The facility has recurring problems with safety hazards and accident prevention, care planning, and abuse reporting requirements. While all identified issues have correction dates, the persistent nature of similar deficiencies across multiple surveys suggests ongoing challenges with maintaining consistent quality care standards.

Jan 15, 2026Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 6, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 9, 2025Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Feb 4, 2025Complaint
5
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 29, 2024Routine
10
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0924Potential for harm · PatternCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 29, 2024Complaint
1
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Federal Penalties

Fine

Feb 29, 2024

$19,724

Fine

Dec 7, 2023

$15,593

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medilodge of Portage

Organization Type

for profit

Chain Affiliation

Chain Name

Medilodge

Chain Size

53 facilities nationwide

Chain avg rating: 3.2/5 · Rank 39 of 50

Ownership & Management

Owners

Ark Opco Group, LLC

Owner · Organization

100%

B&y Healthcare S CORP

Owner (parent company) · Organization

B&y Trust

Owner (parent company) · Organization

Cody Healthcare S CORP

Owner (parent company) · Organization

Craig Flashner 2007 Trust

Owner (parent company) · Organization

Key personnel

Norcross, RobertContracted Managing EmployeeRogers, StaceyContracted Managing EmployeeKirk, KristineW-2 Managing EmployeeFlashner, CraigOfficer / DirectorPerlstein, YitzchokOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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