Medilodge of Portage
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 81 Google reviews

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What this means for your family
While many families report positive experiences with the therapy and nursing staff, the recent reports of medical negligence and slow response times are concerning. We strongly recommend that you visit during off-hours, such as weekends or evenings, to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
81 reviews on Google“Medilodge of Portage receives polarized feedback, with many families praising the friendly, attentive nursing and therapy staff who provide compassionate care. However, significant concerns regarding medical negligence, poor communication, and inconsistent cleanliness are raised by others, suggesting that experiences can vary greatly depending on the specific unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective rehabilitation therapy department
- Welcoming and helpful administrative team
- Clean and well-maintained common areas
Concerns
- Negligence regarding medical needs and hygiene (mentioned by 5 reviewers)
- Inconsistent communication with family members (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor food quality and dining experience (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 84 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much the administrative team engages with the community; how do you typically keep families updated on their loved one's daily progress?
- 2We've heard great things about the rehabilitation therapy department; can you tell us more about how the therapists work with residents to maintain their mobility?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4Could you describe the daily dining experience and how the menu is planned to ensure residents enjoy nutritious and tasty meals?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Monica M is amazing ! She was the nurse for my Mother and was so caring, attentive, and nurturing to my Mom. I was in Alaska and was worried about my Mom. She had a stroke and it would be a few days before I could get there. Monica M would call and give me detailed updates on my mom's care.”
“My sister is now fighting for her life due to her having C-diff for days and them ignoring her cries of severe stomach pains and constant diarrhea. I asked them several times if they did a cultured her stool, but obviously they never did!”
“The staff have ALL been awesome. My stepmother is near the end of her life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Portage has a concerning pattern with 54 deficiencies across recent surveys, including 26 complaint-triggered issues where families reported problems. The facility has recurring problems with safety hazards and accident prevention, care planning, and abuse reporting requirements. While all identified issues have correction dates, the persistent nature of similar deficiencies across multiple surveys suggests ongoing challenges with maintaining consistent quality care standards.
Jan 15, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 6, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 9, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Feb 4, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Feb 29, 2024
$19,724
Fine
Dec 7, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Medilodge of Portage
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 39 of 50
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit medilodgeofportage.com
Medicare data downloads
Original nursing home datasets
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