Medilodge of Clare
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 84 Google reviews
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What this means for your family
While many families report a clean, welcoming environment and excellent therapy services, there is a recurring pattern of serious communication and safety concerns. We strongly recommend that you visit during off-hours to observe staffing levels firsthand and ask the administration specifically how they handle medical emergencies and family notifications.
Google Reviews
Google Reviews
84 reviews on Google“Medilodge of Clare receives highly polarized feedback, with many families praising the facility for its cleanliness, welcoming atmosphere, and compassionate staff. However, a significant number of critical reviews highlight serious concerns regarding medical neglect, poor communication, and inadequate staffing levels, particularly during off-hours. Families considering this facility should be aware of these starkly contrasting experiences.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Welcoming and helpful reception staff
- Compassionate and attentive nursing/CNA staff
- Effective physical therapy programs
Concerns
- Inadequate staffing levels, especially on night shifts (mentioned by 2 reviewers)
- Poor communication with families regarding medical status and discharges (mentioned by 4 reviewers)
- Allegations of medical neglect or failure to monitor patient health (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you typically keep families updated on their loved one's health status and care plan changes?
- 2With the facility having a 5-star CMS rating, what specific protocols do you have in place to ensure consistent communication between nursing staff and families, especially during shift changes?
- 3I see your physical therapy program is highly regarded; how are these sessions integrated into a resident's daily schedule to ensure they stay active and engaged?
- 4Given the concerns some families have raised regarding overnight care, could you walk me through how your staffing levels are managed during the night shift to ensure residents are closely monitored?
- 5What is your process for managing and double-checking medications to ensure accuracy for residents with complex health needs?
- 6How do you handle urgent medical situations or sudden changes in a resident's condition, and at what point is the family typically brought into that conversation?
Personalized based on this facility's data
Key Review Excerpts
“The staff here have been extremely kind, supportive and involved ensuring she is comfortable and safe. We have only been there 1.5 weeks but the peace of mind knowing my sister is safe and well taken care of is amazing.”
“My father walked in her room, she was hunched over on the bed barely breathing. Her breathing mask was not on her nor was”
“I felt they were a little under staffed on their night shift. Some of the people were a little hard to deal with and in my opinion very demanding but they did great dealing with them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with families filing complaints about care quality, leading to 4 complaint-triggered deficiencies. The most recurring problems involve resident rights and accommodating preferences, treatment and care according to orders, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated issues with care quality standards and a recent March 2025 complaint suggests families should carefully evaluate current care practices during visits.
Apr 15, 2026Routine4
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 15, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 6, 2025Routine4
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 10, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 10, 2024Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Aug 25, 2023
$10,059
Ownership & Operations
Who Operates This Facility
Medilodge of Clare
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 12 of 50 (Best)
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit medilodgeofclare.com
Medicare data downloads
Original nursing home datasets
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