Medilodge of Cass City
Strong Medicare quality ratings; families often praise warm, compassionate nursing staff. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
While many families report a warm, friendly environment, there are recurring, serious reports of neglect and hygiene issues that cannot be ignored. If you are considering this facility, we strongly recommend conducting an unannounced visit, speaking directly with current residents' families, and asking for specific protocols regarding hygiene checks and medication management.
Google Reviews
Google Reviews
82 reviews on Google“Medilodge of Cass City receives highly polarized feedback, with many reviewers praising the staff's warmth and the facility's small-town, family-oriented atmosphere. However, there are serious, recurring allegations regarding neglect, poor hygiene, medication management errors, and inadequate communication with families. Prospective families should be aware of these significant discrepancies between the positive experiences and the critical reports of patient care failures.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing staff
- Small-town, family-oriented environment
- Clean and well-maintained facility
- Responsive management and administrative team
Concerns
- Serious neglect leading to physical harm or pressure sores (mentioned by 3 reviewers)
- Poor hygiene and lack of basic personal care for residents (mentioned by 2 reviewers)
- Medication management errors and communication failures (mentioned by 2 reviewers)
- Understaffing and high staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with the community through their responses; how would you describe the communication style between the administration and the families here?
- 2With the small, family-oriented atmosphere of the facility, what kind of daily social activities or group outings do the residents participate in?
- 3What specific protocols are in place to ensure medication is administered accurately and that any changes in a resident's health are communicated to the family immediately?
- 4How does the nursing team prioritize personal hygiene and skin care routines to ensure every resident stays comfortable and well-cared for?
- 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating with outside doctors?
- 6What steps is the facility taking to maintain consistent staffing levels to ensure the warm, compassionate care the residents deserve?
Personalized based on this facility's data
Key Review Excerpts
“My mother n law was sent here for pt before she left hospital she was able to stand by bedside she came here and became hoyer lift only ......she lost weight due to not eating the food that looked like cat/dog food.....sounds like residents answer the phones ....the staff doesn't return phone calls.”
“If I could give them a -5 star I would. They neglected my mom to the point she had a pressure sore one stage away from needing surgery to correct. I believe if I would have left her there one more week, she would have died.”
“I walk in her room an can smell a funny oder . I walk over to my sister and it's her, I look at her an her face, ears, neck, hair, her hands and under her finger nails was so dang nasty . My sister can't remember the last time they even gave her a bath.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has shown persistent problems across multiple years, with families filing complaints about infection control, medication management, and resident care assistance. The most recurring issues involve medication management errors, fire safety violations, and infection control failures, with infection control deficiencies appearing in every survey from 2023-2025. While the facility reports correcting each violation, the pattern of repeated problems in core care areas suggests ongoing quality challenges that warrant careful consideration during any visit.
Aug 28, 2025Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 29, 2024Routine16
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Feb 28, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 14, 2023Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Medilodge of Cass City
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 18 of 50
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit medilodgeofcasscity.com
Medicare data downloads
Original nursing home datasets
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