Medicalodges Independence
Strong Medicare quality ratings; families often praise engaging daily activities. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
Given the serious allegations of abuse and neglect reported by family members, it is critical to conduct an unannounced visit and speak directly with current residents and staff. While professional visitors have noted positive activity levels, the reports of poor hygiene and financial issues are significant red flags that require thorough investigation before considering this facility.
Google Reviews
Google Reviews
7 reviews on Google“Medicalodges Independence receives highly polarized feedback, with a professional hospice aide praising the staff and activities while family members report severe neglect and mistreatment. Critical concerns include allegations of physical and mental abuse, poor hygiene, and financial mismanagement regarding Medicaid residents. Families should be aware of the stark contrast between professional observations and the deeply concerning experiences reported by relatives of residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging daily activities
- Professional and knowledgeable staff (as observed by hospice personnel)
Concerns
- Allegations of physical and mental abuse or neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 5-star staffing rating, how do you ensure that this high level of personnel translates into consistent, transparent communication with family members regarding their loved one's daily care?
- 2I noticed some concerns regarding the facility's environment; what specific protocols or schedules do you have in place to maintain cleanliness and hygiene throughout the building?
- 3With your focus on engaging daily activities, could you walk me through a typical weekly schedule and how you tailor these programs to residents with different levels of mobility or interest?
- 4Safety and resident well-being are our top priorities; what oversight and training measures do you have in place to ensure that all staff members maintain a compassionate and respectful culture at all times?
- 5Since you have a 5-star CMS rating for staffing, how does your team coordinate with outside hospice or medical providers to ensure seamless care during a medical emergency?
- 6How do you address feedback from families to ensure that the quality of care remains high and that any concerns about resident safety are resolved immediately?
Personalized based on this facility's data
Key Review Excerpts
“medical Lodge of Independence Has the kind of staff I would In trust my family with. They always have activities going.”
“My mom was abused in this facility both physically and mentally. She was left in the bathroom, stranded for hours. She constantly had UTIs. She was told she had money somewhere and she owed them money when she had zero assets and only had Medicaid.”
“Staff is rude and acts like they are miserable. No reason to be that rude for no reason”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 31 deficiencies across multiple surveys, including one family complaint about pharmacy services. The most recurring issues involve fire safety systems, medication management, and resident rights protections. Problems with pressure ulcer care, food safety, and infection control monitoring have persisted across multiple years, suggesting ongoing challenges with correcting fundamental care and safety issues.
Jun 18, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 29, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Oct 10, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 7, 2022Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Medicalodges Independence
for profit
Chain Affiliation
Medicalodges, INC.
20 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Medicalodges INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit medicalodgesindependence.com
Medicare data downloads
Original nursing home datasets
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