Meadows of Ottawa the
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate hospice and rehab support, with many families noting the staff's dedication to spiritual and social needs. However, because of reports regarding inconsistent care and follow-through on medical needs, we recommend that families maintain a regular, unannounced presence to ensure their loved one's care plan is being followed consistently.
Google Reviews
Google Reviews
28 reviews on Google“The Meadows of Ottawa generally receives high praise for its compassionate nursing care, active social programming, and supportive environment for both rehab and long-term residents. While most families report excellent communication and attentive staff, at least one reviewer raised serious concerns regarding neglect, specifically citing delayed incontinence care and missed medical appointments. Prospective families should weigh the facility's strong reputation for end-of-life and rehab care against the need for active oversight of daily care routines.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong support for religious and spiritual needs
- Engaging activities and community events
- Effective coordination with hospice services
Concerns
- Inconsistent quality of care when family is not present (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the spiritual support provided here; how do you incorporate religious or spiritual needs into the residents' weekly routines?
- 2How do you ensure that the high level of attentive care and compassion seen during visits remains consistent for residents throughout the entire day and night?
- 3With the facility's focus on community, what kind of engaging activities or special events do you have planned for the residents this month?
- 4Can you walk us through your process for coordinating medical care and managing transitions with hospice services if they become necessary?
- 5What is your protocol for handling medical emergencies or sudden changes in a resident's health after regular business hours?
- 6We noticed the management is very active in communicating with families; how can we best stay in the loop regarding any changes in our loved one's daily care or staffing updates?
Personalized based on this facility's data
Key Review Excerpts
“The team went above and beyond to ensure his needs were met, and they kept our family informed every step of the way — from any concerns to how his therapy was progressing.”
“The staff was attentive, compassionate and respectful during her passing. They provided comfort throughout. During the stressful time they were right there providing everything my mother and the family needed.”
“I am at peace knowing our mother is getting the best care at Meadows of Ottawa. Her Catholic faith is a priority for us and for them. Staff pray with her and take her to their mass.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to some deficiency findings, indicating ongoing care concerns at this facility. The most recurring issues involve medication management, general care quality, and safety protocols, with deficiencies spanning multiple surveys from 2021 to 2025. While all violations show correction dates, the pattern of repeated problems in core care areas suggests potential quality inconsistencies families should investigate further.
Jan 30, 2025Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 30, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Oct 31, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 30, 2021Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Meadows of Ottawa the
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 67 of 120
Ownership & Management
Owners
Continental Merger Sub LLC
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit meadowsofottawa.com
Medicare data downloads
Original nursing home datasets
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