Meadowbrook at Chetek
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 121 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in WI · Meets national RN staffing standard · Chain outperformer · $6,500 in fines
What this means for your family
While the facility offers excellent rehab services and a vibrant activity schedule, the recent pattern of serious neglect reports is concerning. We strongly advise you to visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically how they ensure timely response to call lights and prevent medication errors.
Google Reviews
Google Reviews
121 reviews on Google“Meadowbrook at Chetek receives highly polarized feedback, with many reviewers praising the staff's kindness and the facility's cozy, community-oriented atmosphere. However, a significant number of families report serious concerns regarding neglect, including slow response times to call lights, poor hygiene management, and issues with medication administration. Prospective families should weigh the positive reports of rehab therapy and activities against the recurring complaints about staffing levels and quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and community involvement
- Effective physical and occupational therapy
- Warm, friendly nursing and CNA staff
- Cozy, clean, and well-maintained facility
Concerns
- Neglect and hygiene issues (residents left in soiled conditions) (mentioned by 6 reviewers)
- Slow or unresponsive call light system (mentioned by 3 reviewers)
- Medication management errors and over-medication (mentioned by 3 reviewers)
- Staffing shortages leading to inadequate care (mentioned by 3 reviewers)
- Rude or dismissive communication from staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I’ve read wonderful things about your community involvement and activities; could you walk me through what a typical week of social programming looks like for residents?
- 2Given the importance of timely assistance, what is your current protocol for responding to call lights, and how do you ensure residents are attended to promptly?
- 3Hygiene and personal care are very important to our family; what specific routines do you have in place to ensure residents are checked on and kept comfortable throughout the day and night?
- 4Could you explain your process for medication management and how you coordinate with families to ensure accuracy and prevent errors?
- 5With the current staffing environment, how do you manage your team's workload to ensure that every resident receives consistent, attentive care?
- 6I noticed your facility has a very active social presence; how do you handle communication with families when concerns arise, and what is the best way for us to stay updated on our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a resident for three weeks. Many times her call light was on for over an hour before it was responded to. Then to be left on the toilet or bedpan for 45 minutes to an hour wasn't out of the ordinary.”
“Over medicated my mother and hastened her death. Did not provide adequate care while she was sedated, and thus ended up with large bed sores on the bottom of both of her heels.”
“My experience at Meadowbrook prepared me to be able to go home. The OT and PT people were excellent. I can't shout their praises enough.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed six complaint reports with regulators about this facility, raising concerns about resident safety and care quality. The most recurring issues involve accident prevention and safety hazards, infection control problems, and resident rights violations including poor communication with families. While all deficiencies show correction dates, the pattern of repeated safety violations and family complaints across multiple surveys suggests ongoing operational challenges that warrant careful consideration during any visit.
Feb 3, 2026Complaint5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 19, 2025Routine11
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 26, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 29, 2024Complaint4
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2024Routine10
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 20, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Meadowbrook at Chetek
for profit
Chain Affiliation
Synergy Senior Care
5 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit meadowbrookchetek.com
Medicare data downloads
Original nursing home datasets
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