Mcnaughten Pointe Nursing and Rehab
Strong Medicare quality ratings; families often praise specialized respiratory and ventilator care. Still worth an in-person visit.
based on 135 Google reviews
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What this means for your family
McNaughten Pointe is highly regarded for its specialized respiratory and ventilator units, making it a potential candidate for complex medical recovery. However, the recurring reports of severe understaffing and neglect during off-hours are critical red flags. We strongly recommend conducting an unannounced visit during an evening or weekend shift to observe the actual level of staff responsiveness before making a decision.
Google Reviews
Google Reviews
135 reviews on Google“McNaughten Pointe Nursing and Rehab presents a stark divide in experiences, with many families praising the facility's specialized respiratory and ventilator care units alongside a dedicated therapy team. However, a significant number of reviewers report severe concerns regarding neglect, understaffing, and poor communication, particularly during night shifts and weekends. Families should be aware that while some residents thrive under the care of specific staff members, others have experienced distressing lapses in basic hygiene and medical attention.”
Quality Themes
Tap a score for detailsStrengths
- Specialized respiratory and ventilator care
- Effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Clean, well-lit facility environment
Concerns
- Severe understaffing leading to neglected patient needs (mentioned by 12 reviewers)
- Unresponsive or rude staff, especially at night (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 5 reviewers)
- Inadequate hygiene and cleanliness for residents (mentioned by 5 reviewers)
- Medication management and unauthorized sedation (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on specialized respiratory and ventilator care, how do you ensure consistent monitoring and support for these residents during the overnight hours?
- 2What specific protocols are in place to ensure that residents receive timely assistance with personal hygiene and daily care needs throughout the day?
- 3How does your leadership team facilitate communication with families, and what is the best way for us to reach an administrator if we have urgent questions or concerns?
- 4With the current staffing levels, what steps are you taking to ensure that every resident receives the individualized attention and care they require?
- 5Can you walk us through your current medication management process to ensure accuracy and safety for all residents?
- 6What kind of daily activities or social engagement opportunities do you offer to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The Respiratory team is first class. My trachea was successfully removed during my stay. My feeding tube (peg) was successfully removed a few days later.”
“The staff cares about the residents needs. Activities are Great. Director of Activates goes above and beyond. The building is super clean.”
“My brother was in here for about a month and it was a terrible experience. On 3 separate occasions he told an aide (Christine) that he needed to use the bed pan. Her response was 'I don't have time for you, I have other patients to take care of.'”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
McNaughten Pointe has concerning patterns with multiple family complaints filed, triggering 6 federal investigations that found deficiencies in care quality, infection control, and resident rights. Recurring issues include inadequate treatment and care, infection prevention problems, medication management failures, and safety hazards, with some problems persisting across multiple surveys from 2022 through 2025 despite reported corrections.
Sep 11, 2025Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 7, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 15, 2024Routine16
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 7, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Mcnaughten Pointe Nursing and Rehab
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 44 of 60
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
135 reviews from families & visitors
Official Website
Visit mcnaughten-pointe.net
Medicare data downloads
Original nursing home datasets
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