Mckay Healthcare & Rehab Ctr
Strong Medicare quality ratings; families often praise compassionate and attentive staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
This facility is highly regarded for its warm, compassionate staff and active social calendar, making it a strong candidate for families prioritizing resident comfort and engagement. While current reviews are uniformly positive, we recommend scheduling a tour to observe the daily routine firsthand and ensure the environment aligns with your loved one's specific needs.
Google Reviews
Google Reviews
12 reviews on Google“McKay Healthcare & Rehab Center is consistently praised for its compassionate staff and active engagement programs. Families highlight the facility's cleanliness and the dedicated care provided to residents, particularly those in hospice or end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Frequent and engaging activities
- Clean and pleasant-smelling environment
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 42 residents, how does the team balance providing personalized attention while managing the current staffing levels?
- 2I noticed the facility has had six state violations in the past year; could you walk me through the steps you’ve taken to address those specific concerns and improve oversight?
- 3The reviews frequently highlight how engaging your activities are; what does a typical week of social programming look like for residents here?
- 4Given your 4-star health inspection rating, what are the primary areas you are currently focusing on to maintain and improve that standard of care?
- 5How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?
- 6The atmosphere is often described as very clean and pleasant; what is your daily routine for maintaining such a high standard of environmental hygiene?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was only there a short time, and so many smiling faces. Greeted by loving hello! My mom was on hospice and her bed was always clean, mom looked wonderful and zero stress.”
“Amazing staff that cared for, loved on, supported, and looked after my mother. So grateful to all of them. Niki Frazier and Carrie Alexander are the activities director and asst director, and bring life and fun to the facility.”
“The staff here is great! They work so hard to make the residents comfortable. They plan activities every day so that they have things to do and aren't bord.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
McKay Healthcare has a significant pattern of recurring safety and maintenance issues, with families filing complaints that led to findings of safety hazards and inadequate nursing supervision. The facility repeatedly struggles with emergency preparedness, fire safety systems, and medication management across multiple surveys. While all deficiencies show correction dates, the persistent recurrence of safety violations—particularly accident prevention issues that prompted three separate complaint investigations—raises concerns about the facility's ability to maintain consistent safety standards for residents.
Mar 18, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2025Routine26
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 7, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 22, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 9, 2024
$113,505
Ownership & Operations
Who Operates This Facility
Mckay Healthcare & Rehab Ctr
government
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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