Mccall Rehabilitation and Care Center
Strong Medicare quality ratings; families often praise warm, compassionate, and professional nursing staff. Still worth an in-person visit.
based on 87 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate and professional staff, making it a strong candidate for rehabilitation and long-term care. However, families should be aware of noted issues regarding food quality and aging facility conditions; we recommend scheduling a tour to observe the environment firsthand and asking about their current dietary management plans.
Google Reviews
Google Reviews
87 reviews on Google“McCall Rehabilitation and Care Center is widely praised for its exceptionally friendly, compassionate, and professional staff who treat residents like family. While the facility is noted for its home-like atmosphere and strong rehabilitation services, some reviewers have raised concerns regarding the aging infrastructure, persistent odors, and the quality of the food service.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and professional nursing staff
- Strong rehabilitation and therapy department
- Welcoming, home-like environment
- Responsive and communicative administration
Concerns
- Poor food quality and lack of dietary oversight (mentioned by 2 reviewers)
- Aging facility infrastructure and persistent odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific programs or therapies are available to help residents maintain their independence and daily mobility?
- 2I noticed the facility has a long-standing reputation for a warm and compassionate staff; how do you foster that culture of care among your team on a daily basis?
- 3With the facility being an older building, what steps are you currently taking to maintain the environment and ensure it remains fresh and comfortable for residents?
- 4I understand that nutrition is a vital part of health; could you walk me through how you manage dietary preferences and ensure the quality of meals served in the dining room?
- 5How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?
- 6What kind of social activities or community engagement opportunities are planned for residents to keep them active and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff are friendly, caring, and responsive. Our family was able to visit at any time. Having a care center in McCall allowed our family to be close to our loved one.”
“My Mom has been here for rehab after breaking her hip while visiting from TN. The staff have been incredible since the first call I made to check on availability to the warm greeting we received upon entrance to the every day wonderful care she receives.”
“The amazing staff are the only reason this facility gets any stars. They were fantastic and I wish I could rate this higher. However, whoever owns this facility desperately needs to reinvest some money back into the place & food menu/options/cooks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered the facility's most recent inspection in July 2024, revealing deficiencies in dietary services including inadequate staffing and food safety violations. Previous issues from 2019 involved care planning, resident rights, and quality of care concerns. All deficiencies appear corrected, though the complaint-triggered nature of recent dietary problems warrants attention during any visit.
Jul 24, 2025Complaint2
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 24, 2025Routine1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 26, 2019Routine8
Construction Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Mccall Rehabilitation and Care Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 328 (Best)
Ownership & Management
Owners
Pennant Healthcare, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit mccallrehab.com
Medicare data downloads
Original nursing home datasets
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