Matlock Place Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 8.0)
- High RN turnover (75%)
Bottom 25% in Texas · Meets national RN staffing standard · Above average staffing · $25,864 in fines · Abuse citation
What this means for your family
While the facility's physical therapy and rehabilitation teams are frequently praised for their skill, there is a deeply concerning pattern of neglect regarding basic hygiene and medication management. Families should prioritize direct, unannounced visits to ensure patients are being kept clean and that medication schedules are being strictly followed.
Google Reviews
Google Reviews
74 reviews on Google“Families considering Matlock Place should be aware of significant concerns regarding hygiene and neglect, with multiple reviewers reporting patients being left in soiled linens for extended periods. While some families praise the rehabilitation therapy and the cleanliness of the building, there are frequent reports of inconsistent medication management and poor communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy teams
- Clean and well-maintained facility
- Friendly and professional therapy staff
- Engaging resident activities and amenities
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
- Inconsistent medication administration (mentioned by 3 reviewers)
- Poor communication from administration and social workers (mentioned by 3 reviewers)
- Staffing shortages or lack of responsiveness on weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; can you tell us more about how the rehab specialists work with residents to meet their mobility goals?
- 2How does the nursing staff ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3What specific protocols are in place to ensure residents receive consistent hygiene and incontinence care, especially during the night or on weekends?
- 4How do the administrators and social workers stay in touch with families to provide regular updates on a resident's well-being?
- 5Could you describe the daily activity calendar and how you ensure residents stay engaged with the amenities available here?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very friendly and helpful! Was all smiles and polite!”
“He was left wet and/or defecated for hours. He is non ambulatory, must be sat upright for meals, and needs assistance to eat or drink.”
“My mother continually requests this facility any time she needs rehab. She loves the food. We love that they have awesome activities for her, a beauty shop on site, a library with audio books, the care is wonderful too!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 24 complaint-triggered deficiencies where families reported issues, particularly around abuse prevention, care planning, and accident prevention. The most recurring problems involve inadequate care planning, infection control failures, and safety hazards. Recent complaints in 2025 continue to cite serious issues including abuse protection failures and pressure ulcer care problems. While all deficiencies show correction dates, the persistent pattern of family complaints about fundamental care and safety issues warrants careful consideration before placement.
Dec 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 23, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 28, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 20, 2025Routine23
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
May 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 1, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 28, 2025
$8,170
Fine
Oct 31, 2024
$8,827
Fine
Jun 4, 2024
$9,009
Ownership & Operations
Who Operates This Facility
Parker County Hospital District
for profit
TICKNOR ENTERPRISES ARLINGTON, LLC
BRADLEY COLEMAN
Ownership & Management
Owners
Parker County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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