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Nursing HomeMedicaid Investigative

Matlock Place Health & Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7100 Matlock Road, Southeast Arlington · Arlington, TX 76002148 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 74 Google reviews

5
4
3
2
1

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (23 vs median 8.0)
  • High RN turnover (75%)

Bottom 25% in Texas · Meets national RN staffing standard · Above average staffing · $25,864 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility's physical therapy and rehabilitation teams are frequently praised for their skill, there is a deeply concerning pattern of neglect regarding basic hygiene and medication management. Families should prioritize direct, unannounced visits to ensure patients are being kept clean and that medication schedules are being strictly followed.

Google Reviews

Google Reviews

74 reviews on Google
Families considering Matlock Place should be aware of significant concerns regarding hygiene and neglect, with multiple reviewers reporting patients being left in soiled linens for extended periods. While some families praise the rehabilitation therapy and the cleanliness of the building, there are frequent reports of inconsistent medication management and poor communication from administration.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean5.0Activities8.0Meds1.0MemoryN/AComms2.0Value1.0

Strengths

  • Effective rehabilitation and physical therapy teams
  • Clean and well-maintained facility
  • Friendly and professional therapy staff
  • Engaging resident activities and amenities

Concerns

  • Neglect regarding hygiene and incontinence care (mentioned by 5 reviewers)
  • Inconsistent medication administration (mentioned by 3 reviewers)
  • Poor communication from administration and social workers (mentioned by 3 reviewers)
  • Staffing shortages or lack of responsiveness on weekends (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(7)'22(18)'24(9)'26(1)

Distribution · 77 analyzed

5
39
4
5
3
0
2
1
1
32

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; can you tell us more about how the rehab specialists work with residents to meet their mobility goals?
  • 2How does the nursing staff ensure that medication schedules are strictly followed and double-checked for accuracy?
  • 3What specific protocols are in place to ensure residents receive consistent hygiene and incontinence care, especially during the night or on weekends?
  • 4How do the administrators and social workers stay in touch with families to provide regular updates on a resident's well-being?
  • 5Could you describe the daily activity calendar and how you ensure residents stay engaged with the amenities available here?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The staff was very friendly and helpful! Was all smiles and polite!

Long-term resident's family · 2023★★☆☆☆

He was left wet and/or defecated for hours. He is non ambulatory, must be sat upright for meals, and needs assistance to eat or drink.

Hospice patient's family · 2025☆☆☆☆

My mother continually requests this facility any time she needs rehab. She loves the food. We love that they have awesome activities for her, a beauty shop on site, a library with audio books, the care is wonderful too!

Rehab patient's family · 2017★★★★★
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility73.8%
Worse than Avg
Here
73.8%
US
93.4%
TX
96.9%
Tarrant
97.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.9%
Worse than Avg
Here
34.9%
US
15.3%
TX
14.9%
Tarrant
12.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
14.4%
TX
16.1%
Tarrant
13.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
15.4%
TX
9.4%
Tarrant
8.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
12.1%
TX
2.5%
Tarrant
2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.5%
TX
18.4%
Tarrant
16.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility56.6%
Worse than Avg
Here
56.6%
US
81.8%
TX
89.2%
Tarrant
91.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.4%
Mixed vs Avgs
Here
82.4%
US
79.7%
TX
88.0%
Tarrant
89.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
TX
1.5%
Tarrant
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
3penalties
Well above state avg (9.1)
24 complaint-triggered
$25,864 in fines

This facility has concerning patterns with 24 complaint-triggered deficiencies where families reported issues, particularly around abuse prevention, care planning, and accident prevention. The most recurring problems involve inadequate care planning, infection control failures, and safety hazards. Recent complaints in 2025 continue to cite serious issues including abuse protection failures and pressure ulcer care problems. While all deficiencies show correction dates, the persistent pattern of family complaints about fundamental care and safety issues warrants careful consideration before placement.

Dec 17, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 23, 2025Complaint
6
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 28, 2025Complaint
3
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Immediate jeopardy · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 20, 2025Routine
23
0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

May 20, 2025Complaint
1
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Mar 1, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Aug 28, 2025

$8,170

Fine

Oct 31, 2024

$8,827

Fine

Jun 4, 2024

$9,009

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parker County Hospital District

Organization Type

for profit

Management Company

TICKNOR ENTERPRISES ARLINGTON, LLC

Administrator

BRADLEY COLEMAN

Ownership & Management

Owners

Parker County Hospital District

Owner · Organization

100%

Key personnel

Morgan, DominiciaW-2 Managing EmployeeBacus, RandyOfficer / DirectorTicknor Enterprises Arlington LLCManagerTicknor, GregoryManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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