Mason Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (60%)
- High RN turnover (57%)
Bottom 25% in OH · Meets national RN staffing standard · Above average staffing · No penalties on record
What this means for your family
The facility has shown a strong upward trend in recent years, with many families praising the current staff and cleanliness. However, given the historical and occasional recent reports of weekend understaffing and neglect, we strongly recommend that you visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
97 reviews on Google“Mason Health Care Center receives highly polarized feedback, with a significant surge of positive reviews in 2024 and 2025 praising the facility's cleanliness, friendly staff, and effective rehabilitation services. However, older reviews and some critical accounts highlight serious concerns regarding chronic understaffing, neglect of basic hygiene, and poor communication during off-hours or weekends. Families should weigh the recent reports of a positive, welcoming environment against historical complaints about inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and friendly nursing staff
- Effective rehabilitation therapy team
- Helpful administrative and admissions staff
Concerns
- Severe understaffing, particularly on weekends (mentioned by 3 reviewers)
- Inconsistent quality of care and neglect of hygiene (e.g., bed sores, diaper rash) (mentioned by 2 reviewers)
- Poor communication and responsiveness from non-nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure consistent hygiene care and skin integrity, such as preventing bed sores, especially during weekend shifts?
- 2With the facility currently holding a two-star staffing rating, how do you manage care transitions and responsiveness during the weekend when staffing is typically lighter?
- 3Can you walk me through your communication process for families, and how do you ensure that non-nursing administrative staff remain responsive to our questions and concerns?
- 4Since the facility has had a number of recent state health citations, what specific steps has the leadership team taken to address these findings and improve overall quality of care?
- 5What does a typical day look like for residents here, and how do you encourage social interaction and engagement among the 43 residents in your care?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly can we expect to be notified by the clinical team?
Personalized based on this facility's data
Key Review Excerpts
“My mom has stayed at this facility 2 separate times for rehab. This facility is so much better than the other facilities she has been in. Most of the staff go above and beyond to make a patient and family feel safe and comfortable.”
“At Mason I finally don't have to worry at all about how he is being cared for. All residents are encouraged to attend regular group activities and even though he doesn't walk he is gotten up daily to attend meals and activities.”
“It is severely understaffed with agency workers on the weekends, who really could care less about their jobs. My father’s room was cold all the time. The staff ignored multiple requests to provide extra blankets, his personal clothes were stolen, and the food left a lot to be desired.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mason Health Care Center shows a concerning pattern with families filing complaints that led to recent deficiencies in May 2025 involving medication management and care planning documentation. The facility has recurring issues with fire safety systems, medication management, and infection control across multiple surveys from 2018-2025. While all identified problems have correction dates, the repeated fire safety violations and recent complaint-triggered issues suggest ongoing operational challenges that families should investigate further.
May 12, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jun 1, 2023Routine22
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Sep 5, 2019Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 2, 2018Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Mason Health Care Center
for profit
Ownership & Management
Owners
Nussbaum, Mattisyahu
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit masonhc.com
Medicare data downloads
Original nursing home datasets
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