Mason City Area Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (52%)
Below average in IL · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility is noted for being clean and having friendly staff, there is a critical report of poor care and mismanagement of personal property. Families should conduct a thorough in-person inspection and ask specifically about their protocols for tracking resident belongings.
Google Reviews
Google Reviews
5 reviews on Google“Reviewers are divided, with some praising the cleanliness and friendliness of the staff while others report significant failures in care and personal property management. While the facility is noted for being odor-free and helpful, there is a serious allegation regarding the mistreatment of a resident and loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Clean and odor-free facility
- Friendly and helpful employees
Concerns
- Inadequate care and loss of personal belongings
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1What specific steps is the facility taking to improve staffing levels and ensure consistent care for the residents?
- 2With the recent health inspections, what new protocols have been put in place to address past deficiencies and improve safety?
- 3How do you manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 4What kind of daily activities or social events do you have planned to keep the residents engaged and connected with each other?
- 5How do you ensure that the care plan is updated and communicated effectively between the nursing staff and our family?
- 6What are some of the favorite traditions or community gatherings that the residents here look forward to most?
Personalized based on this facility's data
Key Review Excerpts
“They employees are very friendly, its a very clean facility no odor, and there us always someone willing to help with anything you need.”
“I am totally not happy with this nursing and how they took and care of my love one. They did not take care of him the way that he deserved. I’m not sure how you could treat someone else’s love one the way you guys did. You guys couldn’t keep track of his stuff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families filing complaint reports leading to five deficiencies, including recent issues with abuse protection, physical restraints, and nursing staffing requirements. The most recurring problems involve nursing staffing levels, abuse and neglect protections, and safety hazards. While all deficiencies show correction dates, the pattern of complaints and repeated nursing staffing violations suggests persistent operational challenges that warrant careful consideration during your visit.
Jan 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 25, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 4, 2024Routine4
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 18, 2024Routine14
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 3, 2022Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Feb 25, 2025
$157,310
Ownership & Operations
Who Operates This Facility
Mason City Area Nursing Home
nonprofit
Chain Affiliation
Heritage Operations Group
9 facilities nationwide
Chain avg rating: 2.1/5 · Rank 5 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit mcanh.com
Medicare data downloads
Original nursing home datasets
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