Maryville Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 30 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (87%)
Below average in MO · Below recommended RN staffing · Very high staff turnover · $22,243 in fines · Abuse citation
What this means for your family
The facility is highly regarded for its warm staff and active social calendar, making it a comfortable environment for many residents. However, given the serious reports regarding medical responsiveness, we strongly advise families to maintain active involvement in their loved one's health monitoring and to establish clear lines of communication with the nursing leadership.
Google Reviews
Google Reviews
30 reviews on Google“Maryville Living Center is widely praised for its compassionate, attentive staff who treat residents like family and maintain a clean, welcoming environment. While most families report high satisfaction with the care and social activities provided, there are serious concerns regarding medical responsiveness and communication during urgent health situations. Families should be aware of the generally positive atmosphere while remaining vigilant about their loved one's medical advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Clean and well-maintained facility
- Strong engagement in social activities
- Effective rehab therapy team
Concerns
- Delayed or inadequate response to medical emergencies (mentioned by 2 reviewers)
- Loud or crowded conditions in common areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the facility housing 105 residents, what steps do you take to ensure that common areas remain comfortable and not too overwhelming for those who prefer a quieter environment?
- 3Given the recent focus on health inspection outcomes, what specific quality improvement initiatives has the leadership team implemented over the last year?
- 4We read wonderful things about your rehab therapy team; how do they coordinate with the nursing staff to ensure consistent care for residents recovering from an injury?
- 5Could you walk us through your specific protocols for handling medical emergencies to ensure that residents receive immediate and effective attention?
- 6What is the secret to your social activities program, and how do you encourage residents with different mobility levels to participate and stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and CNA staff are extremely attentive. They take time to listen, communicate well, and make sure residents are comfortable and safe. This level of care brings peace of mind to families.”
“My sister in law is very happy at Maryville Rehab & Health Care, so much so she is choosing to stay here vs returning to a group home. She loves the socialization she gets and attending activities daily.”
“I believe the nursing staff was low on staff (typical for every job field) and yet they were doing their best to keep the residents happy and cared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints leading to serious findings, including multiple instances of inadequate protection from abuse and neglect, with one complaint resulting in the most severe deficiency level. The facility shows persistent problems with safety supervision, medication management, and food safety across surveys. While past issues have been corrected, the pattern of complaint-driven investigations and recurring safety concerns warrants careful consideration.
Mar 11, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nov 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 19, 2025Routine7
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
May 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
May 7, 2025
$11,492
Fine
Dec 16, 2024
$10,845
Ownership & Operations
Who Operates This Facility
Maryville Living Center
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 34 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.