Maryville
Strong Medicare quality ratings; families often praise compassionate and respectful nursing staff. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
Maryville is highly regarded for its compassionate care and effective rehabilitation programs, making it a strong candidate for recovery. However, families must be aware that chronic understaffing is a recurring concern; we recommend asking the administration specifically about their weekend staffing ratios and how they ensure timely responses to call lights.
Google Reviews
Google Reviews
58 reviews on Google“Maryville is frequently praised for its compassionate staff and effective rehabilitation services, with many families noting the genuine care provided during difficult end-of-life or recovery periods. However, a recurring theme across multiple reviews is chronic understaffing, which leads to delays in patient assistance and can hinder the speed of recovery for rehab patients. While many visitors find the facility clean and well-run, others have expressed significant frustration regarding response times and the quality of basic care when staffing levels are low.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Supportive environment for end-of-life care
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Inconsistent quality of care from some CNAs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent health inspection results, what specific steps is the facility taking to address those areas and improve the overall care environment?
- 2I noticed that staffing levels are highly rated, yet some families have mentioned occasional delays in response times; how does the team prioritize resident needs when the floor gets particularly busy?
- 3With the therapy department receiving such high praise, how do you integrate physical and occupational therapy into a resident's daily routine to ensure they stay active?
- 4Since you have a strong reputation for end-of-life care, how do you ensure that the emotional and spiritual needs of both the resident and their family are met during those sensitive times?
- 5Regarding the consistency of daily care, what kind of training or oversight do you provide to your CNAs to ensure every resident receives the same high standard of attention?
- 6What are some of the most popular social activities or events that help residents feel connected and engaged with the rest of the Maryville community?
Personalized based on this facility's data
Key Review Excerpts
“Thank you Maryville staff for the care you gave my mother during her last days, and the compassion you showed my family as we stayed by her side and occupied a large portion of one of your waiting areas for several days.”
“My Mom was there for rehab after a partial hip replacement from a fall. Staff was excellent and caring. So was PT and OT However, lack of staff to do anything other than basic patient care isn't productive to a fast recovery.”
“My mother has been twice for rehab after surgery and the care and concern for her were genuine. Like any care facility they are never fully staffed so occasionally she had to wait but overall she appreciated all they did for her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-driven deficiencies, with families filing reports that triggered 24 of 39 total violations across safety supervision, care quality, and medication management. Recurring issues include accident prevention failures (cited five times across multiple years), protection from abuse and neglect (cited three times), and medication errors. While most violations show correction dates, the persistence of safety supervision problems from 2023 through 2025 suggests ongoing challenges in this critical area.
Apr 11, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Jan 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 18, 2023Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 18, 2023Routine3
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 17, 2023Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 18, 2023
$107,136
Fine
Aug 17, 2023
$55,692
Ownership & Operations
Who Operates This Facility
Maryville
nonprofit
Ownership & Management
Owners
St Mary of Oregon Ministries Oregon
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit ssmo.org
Medicare data downloads
Original nursing home datasets
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