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Assisted Living

Maryland Gardens Assisted Living

Limited public data on Maryland Gardens Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

31 West Maryland Avenue, Alhambra · Phoenix, AZ 85013Licensed & Active
Google rating
3.4/5

based on 62 Google reviews

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What this means for your family

While the physical therapy and post-surgical rehab teams receive high praise, the facility has serious, documented allegations regarding staff conduct and patient safety. If you choose this facility, you must closely monitor daily care and insist on frequent, unannounced visits to ensure standards are being met.

Google Reviews

Google Reviews

62 reviews analyzed
Families should approach this facility with significant caution due to serious allegations of patient neglect, abuse, and poor hygiene. While many reviewers praise the professional rehabilitation staff and the beautiful outdoor areas, there are deeply concerning reports regarding staff conduct and a lack of transparency regarding medical records.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean3.0Activities5.0MedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Compassionate rehabilitation and physical therapy staff
  • Pleasant outdoor areas for resident mobility
  • Professionalism in post-surgery recovery care
  • Cleanliness in certain wings/units

Concerns

  • Allegations of patient neglect and decline in mobility (mentioned by 2 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 3 reviewers)
  • Issues with facility cleanliness and maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.72024(3)3.82025(12)4.32026(15)

Distribution

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How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation and physical therapy team; how do you work with residents to help them maintain or regain their mobility?
  • 2How do you ensure that communication remains consistent and clear between the care staff and family members?
  • 3What specific protocols are in place to ensure the facility and resident living areas are kept clean and well-maintained every day?
  • 4Can you tell us about the outdoor spaces and how they are used to encourage residents to stay active and enjoy the fresh air?
  • 5How does the nursing staff handle medical emergencies or sudden changes in a resident's health during the night?
  • 6What kind of daily activities or social events are organized to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

My mom stayed there after being in the hospital for recovery following surgery, and the care she received was incredible from start to finish. The staff was not only professional but genuinely compassionate.

Rehab patient's family · 2026★★★★★

Maryland Gardens Post Acute Care Clinic made a huge difference in my grandfather’s recovery after his hip replacement surgery. From day one, the staff treated him with so much patience and respect.

Rehab patient's family · 2026★★★★★

Maryland Gardens Is an absolutely horrible facility. Do Not Place your loved ones Here My father suffered abuse at this facility, he passed away in their care and did not inform us until a month later.

Deceased resident's family · 2025☆☆☆☆
Source: 62 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

14total
18deficiencies
Dec 30, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaints 00153489, 00153416, and 00153409 conducted on December 30, 2025.

Nov 5, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00149814 conducted on November 5, 2025.

Oct 30, 2025Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaints 00149217, 00149192, and 00142408, conducted on October 30,2025

Residency and Residency AgreementsR9-10-807.E.1-4Corrected Dec 3, 2025

Based on record review and interview, before or within five working days after a resident's acceptance by an assisted living facility, the manager failed to obtain on the residency agreement, the signature of the resident, the resident's representative, the resident's legal guardian, or another individual who has been designated by the individual under A.R.S § 36-3221 to make health care decisions on the individual's behalf for one of three residents sampled. Findings include: 1. A review of R1's medical record revealed a residency agreement; however, the residency agreement was not signed by R1 or R1's representative. Based on R1's acceptance date , this documentation was required. 2. In an interview, E1 acknowledged that R1 residency agreement did not include the signature of the resident or the resident's representative.

Medication ServicesR9-10-817.D.2Corrected Oct 31, 2025

Based on observation and interview, the manager failed to ensure there was a current toxicology reference guide that was available for use by personnel members. Findings include: 1. The Compliance Officer requested the current toxicology reference guide. However, the toxicology reference guide was not provided to the department for review. 2. In an interview, E1 acknowledged that the facility did not have a toxicology reference guide available for use by personnel members

a-b. Emergency and Safety StandardsR9-10-819.F.4.a-bCorrected Oct 31, 2025

Based on documentation review and interview, the manager failed to ensure documentation of the monthly testing of the facility's smoke detectors was maintained for at least 12 months after the date of the test. The deficient practice posed a risk to the health and safety of residents if the fire alarm system was not working properly. Findings include: 1. During a review of facility documentation the surveyor requested documentation indicating smoke detectors at the facility were tested each month. No documentation was provided. 2. In an interview, E1 acknowledged there was no documentation indicating the facility's smoke detectors were tested monthly.

Jul 22, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaints 00136744, 00136865, 00136868, 00136871, and 00136888 conducted on July 22, 2025:

Apr 24, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaints 00127952 and 00127953 conducted on April 24, 2025.

Apr 16, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00126265 conducted on April 16, 2025:

Mar 11, 2025Complaint
CleanReport

No deficiencies were found during the on-site investigation of complaint 00121152, 00110922 conducted on March 11,2025.

Jan 27, 2025Complaint
CleanReport

An on-site investigation of complaint AZ00222537 was conducted on January 27, 2025, and no deficiencies were cited :

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References & Resources

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