Marwood Manor Nursing Home
Strong Medicare quality ratings; families often praise select compassionate and dedicated staff members. Still worth an in-person visit.
based on 34 Google reviews

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What this means for your family
While some patients have had successful rehab experiences, the recent and consistent reports of severe understaffing and poor hygiene are deeply concerning. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the rooms and the responsiveness of the staff during off-peak hours.
Google Reviews
Google Reviews
34 reviews on Google“Marwood Manor Nursing Home receives highly polarized feedback, with recent reviews highlighting severe concerns regarding chronic understaffing, neglect, and poor cleanliness. While some families report positive experiences with individual staff members and successful rehab outcomes, the recurring reports of unresponsive care, hygiene issues, and disrespectful staff behavior are significant red flags for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Select compassionate and dedicated staff members
- Effective physical therapy for some rehab patients
- Welcoming lobby environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Poor hygiene and lack of room/bathroom cleaning (mentioned by 4 reviewers)
- Unresponsive staff and slow call-button response times (mentioned by 4 reviewers)
- Disrespectful or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed the lobby feels very welcoming; could you tell us more about how the staff interacts with residents and families to maintain that friendly atmosphere?
- 2With the high staffing rating from CMS, how do you ensure that call buttons are answered quickly and that residents receive consistent attention throughout the day?
- 3Could you walk us through your daily routine for room and bathroom cleaning to ensure a high standard of hygiene for our loved one?
- 4How does the clinical team manage medication schedules and communication with families to ensure everyone is kept up to date on health changes?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the community?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The lack of care is unbelievable. They need to hire more help! More NA, Cleaning, Nurses, cafeteria ect. From the top to the bottom. Rooms/bathrooms not being cleaned for weeks.”
“The wing ( pod) my mother in law stayed in was so short staffed the nurses have to work two different areas and not easily located when needed due to staff shortage.”
“I did my knee replacement rehab at Marwood. I got excellent care. The PT was very helpful, food good and staff friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Marwood Manor has faced recurring safety and care issues, with families filing 5 complaint-triggered reports about accident hazards, medication management, privacy breaches, and inappropriate care. Problems persist across multiple surveys, including repeated fire safety violations, accident prevention failures appearing in three separate inspections, and ongoing medication management concerns. While the facility corrects cited deficiencies, the pattern of recurring issues in resident safety and pharmacy services warrants careful consideration during your visit.
Jul 30, 2025Routine6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have an externally vented heating system.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 11, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 11, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
May 3, 2023Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal Penalties
Fine
Jul 30, 2025
$27,706
Ownership & Operations
Who Operates This Facility
Marwood Manor Nursing Home
nonprofit
Ownership & Management
Owners
Mclaren Port Huron
Owner · Organization
Mclaren Health Care Corporation
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit mclaren.org
Medicare data downloads
Original nursing home datasets
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