Martin Luther Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 6.5)
Bottom 25% in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in EBENEZER SENIOR LIVING chain · $25,378 in fines
What this means for your family
While the facility offers strong therapy services and engaging activities, the recent surge in reports regarding neglect and severe understaffing is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and care, and to maintain direct communication with the nursing management team.
Google Reviews
Google Reviews
86 reviews on Google“Martin Luther Care Center receives highly polarized feedback, with many families praising the facility's physical environment and individual staff members, while others report severe concerns regarding neglect and staffing shortages. While some residents and families highlight successful rehabilitation and compassionate care, a significant pattern of complaints exists regarding slow response times, poor hygiene, and inadequate communication during medical transitions. Families considering this facility should be aware that experiences appear highly inconsistent depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate individual caregivers
- Effective physical and occupational therapy programs
- Well-maintained, clean physical campus
- Engaging adult day programs and activities
Concerns
- Severe understaffing leading to slow call-light response times (mentioned by 7 reviewers)
- Poor hygiene and neglect (e.g., residents left in soiled clothing) (mentioned by 4 reviewers)
- Inadequate communication regarding medical appointments and care plans (mentioned by 3 reviewers)
- Poor food quality and limited meal variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that your staffing rating is high, how do you ensure that call-light response times remain prompt throughout all shifts?
- 2I noticed your facility offers engaging adult day programs; could you walk me through a typical daily activity schedule for a resident?
- 3How does your team coordinate communication with families regarding updates to care plans or changes in medical appointments?
- 4What specific protocols do you have in place to ensure consistent hygiene and personal care for residents throughout the day and night?
- 5I see that you actively respond to feedback online; how do you incorporate that family input into improving your dining services and meal variety?
- 6What is your process for managing and monitoring medications to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff would hide in the dining room vs helping residents. I’d find my dad soaked in pee because no one had brought him to the bathroom or changed him.”
“The caretakers go above and beyond to help, while the night shift wasn’t as attentive, it was the care I needed at the time.”
“I am giving this review five stars despite the fact that there were days and times that were frustrating and plain sad due to staff shortage. Trust when I say, the people that were there worked hard.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Martin Luther Care Center shows concerning patterns with 13 complaint-triggered deficiencies, indicating families have filed reports about care issues. The facility struggles most with quality of care, resident rights, and food service, with problems persisting across multiple years. Recent surveys show recurring issues with medication management, care planning, and infection control that appear to be ongoing rather than fully resolved.
Jun 12, 2025Routine20
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jun 12, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 2, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Oct 7, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 22, 2024Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Federal Penalties
Fine
Jun 12, 2025
$11,798
Fine
Oct 24, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Martin Luther Care Center
for profit
Chain Affiliation
Ebenezer Senior Living
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Martin Lm LLC
Owner · Organization
Denver Kaufman Revocable Trust U/a Dated 06/07/2004, Restated 07/25/20
Owner (parent company) · Organization
Roger W Schnobrich Revocable Trust U/a November 7, 2013
Owner (parent company) · Organization
Mcnellis, Gregory
Owner (parent company)
Schnobrich, Angeline
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit martinluthercampus.com
Medicare data downloads
Original nursing home datasets
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