Marshall Manor Nursing Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
While the facility's rehabilitation program has helped many residents return home, there are serious, recurring reports of medication errors and slow response times to patient needs. If you are considering this facility, we strongly recommend asking for their specific protocols regarding medication verification and staffing ratios during evening and weekend hours.
Google Reviews
Google Reviews
32 reviews on Google“Marshall Manor Nursing Home receives highly polarized feedback, with some families praising the rehabilitation services and staff dedication, while others report severe concerns regarding medical safety and neglect. Critical incidents involving medication errors and delayed response times for basic care needs contrast sharply with positive testimonials from those who experienced successful recovery. Families should be aware of these significant inconsistencies in care quality before choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Friendly and professional administrative staff
- Clean facility environment
- Dedicated long-term care support
Concerns
- Serious medical and medication management errors (mentioned by 2 reviewers)
- Neglect and slow response times for basic patient needs (mentioned by 2 reviewers)
- Poor communication and responsiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure accuracy and safety during medication administration?
- 2How does the nursing team prioritize and track response times when a resident signals for assistance with daily needs?
- 3With a 3-star health inspection rating, what specific steps is the facility currently taking to improve clinical oversight and quality of care?
- 4What is the standard process for families to receive updates on their loved one's health status, and who is the primary point of contact for these communications?
- 5Since dining is an area you are looking to improve, could you walk me through the current meal service process and how resident feedback is incorporated into the menu?
- 6What types of daily activities or social engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom almost died from being given insulin without checking her sugar. Her sugar got so low she was unconscious.”
“My husband spent over 6 weeks at Marshall Manor rehabilitation center with a broken bone in his hip, the staff and PT’s were extremely concerned, professional and wonderful with his therapy.”
“She was bed bound and had to push the nurse call button for assistance to use the bathroom. Once it was an HOUR before anyone came to help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Marshall Manor shows a pattern of recurring fire safety issues, with sprinkler system deficiencies appearing in both 2019 and 2023 surveys, suggesting these problems may persist despite reported corrections. The facility has also had issues with resident care planning and food safety. While all deficiencies were reportedly corrected and none triggered by family complaints, the repeated fire safety violations warrant attention during any visit.
Jun 23, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 22, 2019Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 12, 2018Routine1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Marshall Manor Nursing Home
for profit
Chain Affiliation
Preston Health Services
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 5 (Worst) (Best)
Ownership & Management
Owners
Walker, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit mmnrc.com
Medicare data downloads
Original nursing home datasets
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