Margate Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 207 Google reviews

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What this means for your family
While many families report excellent experiences with the therapy team and facility cleanliness, there is a recurring pattern of communication breakdowns and slow response times, particularly during off-hours. We strongly recommend that you visit during evening or weekend hours to observe staffing levels firsthand and ask the administration specifically how they handle call-light response times and family communication requests.
Google Reviews
Google Reviews
207 reviews on Google“Margate Health and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness, friendly staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and slow response times, particularly during evening and weekend hours. Families should carefully weigh the positive reports of professional care against recurring allegations of staffing shortages and inadequate medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical therapy programs
- Courteous and professional front desk staff
- Warm and attentive nursing staff (cited by many)
Concerns
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Difficulty reaching staff via phone or getting return calls (mentioned by 6 reviewers)
- Understaffing, especially during evenings and weekends (mentioned by 5 reviewers)
- Neglect leading to pressure sores or hygiene issues (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility is; what specific protocols do you have in place to ensure this level of cleanliness is maintained for all residents?
- 2We've heard great things about your physical therapy programs; could you tell us more about how a personalized therapy plan is developed for a new resident?
- 3How does the nursing team manage call lights during the evening and weekend shifts to ensure residents receive timely assistance?
- 4What is the process for ensuring medication is administered accurately and on schedule, especially during shift changes?
- 5How do you ensure consistent and clear communication between the nursing staff and family members regarding a resident's daily care and health updates?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff are unreal. They work you to regain your own self. You will never leave rehab after a session saying to yourself I’m not tired I didn’t get enough of a workout.”
“Mom had to wait over an hour many times to be assisted to the restroom. They ran out of her pain medication and when it was there it took hours to get it.”
“My father was there for 3.5 days, they rushed into her room when I came to visit and locked me out to clean her. I heard her yelling my name in pain. With atrophied muscles they were very rough.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with resident rights, care quality, and nutrition across multiple surveys spanning 2022-2024, though all violations have been corrected. The most frequent problems involve daily care assistance, resident dignity and accommodation, and dietary services including food preparation and therapeutic diets. Two complaint-driven investigations occurred, indicating families have filed concerns about treatment quality and financial matters, suggesting visitors should ask detailed questions about care standards.
Nov 7, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Feb 21, 2024Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Dec 22, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 10, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 7, 2022Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Ownership & Operations
Who Operates This Facility
Margate Health and Rehabilitation Center
for profit
Chain Affiliation
Onyx Health
11 facilities nationwide
Chain avg rating: 4.9/5 · Rank 6 of 8 (Best)
Ownership & Management
Owners
Margate Operating Holdings LLC
Owner · Organization
Viera Margate Mezz Borrower LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
207 reviews from families & visitors
Official Website
Visit margaterehab.com
Medicare data downloads
Original nursing home datasets
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