Maranatha Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 38 Google reviews
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What this means for your family
While the facility is physically well-maintained and offers strong physical therapy and activities, the recurring reports of neglect and slow response times are deeply concerning. If you consider this facility, we strongly recommend conducting unannounced visits during evening or weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
38 reviews on Google“Maranatha Care Center receives highly polarized feedback, with some families praising the facility's cleanliness and activities, while others report severe concerns regarding patient neglect and staff mistreatment. Multiple reviewers have documented alarming incidents involving slow response times to call lights, physical mishandling of residents, and poor communication during medical emergencies. Prospective families should weigh the positive experiences of long-term independent living residents against the significant, recurring reports of neglect in the nursing and memory care units.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging activities and music therapy
- Effective physical therapy department
- Helpful staff for independent living residents
Concerns
- Excessive wait times for call lights and lack of responsiveness (mentioned by 5 reviewers)
- Disrespectful, rude, or dismissive staff behavior (mentioned by 6 reviewers)
- Poor communication regarding medical status and emergencies (mentioned by 3 reviewers)
- Physical mishandling or injury during patient transfers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online reviews; how do you use that feedback to improve the daily experience for residents?
- 2With your strong focus on music therapy and physical activities, how do you ensure these programs are accessible and engaging for residents who may have higher care needs?
- 3Could you walk me through your protocol for responding to call lights and how you ensure residents receive timely assistance when they need it?
- 4What training programs do you have in place to ensure that staff interactions remain consistently supportive and respectful for all residents?
- 5Given the importance of family peace of mind, what is your standard process for communicating updates regarding a resident's medical status or any urgent health changes?
- 6What specific safety protocols and training do you use during patient transfers to ensure the comfort and physical well-being of the residents?
Personalized based on this facility's data
Key Review Excerpts
“It takes them over 2 hours to answer call lights, which I actually believe is a blatant display of disregard for vulnerable life.”
“The nursing staff and personal care attendants are attentive and helpful. I have been in the care center for post hospital stays. The physical therapy dept is very good.”
“The staff are caring and spend time with the residents. My mom seems well cared for and happy. Every time I visit she is out of her room and visiting with other residents and staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 5 of the 34 deficiencies, raising concerns about resident rights, care quality, and reporting suspected abuse. The facility shows recurring issues with resident rights (appearing across multiple surveys), fire safety systems, and infection control, though all violations have correction dates. While the facility addresses identified problems, the pattern of complaints and repeated deficiencies in core care areas warrants careful consideration during your visit.
Apr 3, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 10, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 29, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 15, 2024Routine14
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Feb 15, 2024Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Maranatha Care Center
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 2 of 20 (Best)
Ownership & Management
Owners
Presbyterian Homes Housing and Assisted Living, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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