Nursing HomeMedicaid

Maranatha Care Center

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

5409 69th Avenue North, Brooklyn Center, MN 55429|97 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 38 Google reviews

(963) 549-9600 Directions Website

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What this means for your family

Maranatha Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained facility and engaging activities and music therapy. Review the component ratings and current source records before deciding.

Google Reviews

39 public Google reviews available

Maranatha Care Center receives highly polarized feedback, with some families praising the facility's cleanliness and activities, while others report severe concerns regarding patient neglect and staff mistreatment. Multiple reviewers have documented alarming incidents involving slow response times to call lights, physical mishandling of residents, and poor communication during medical emergencies. Prospective families should weigh the positive experiences of long-term independent living residents against the significant, recurring reports of neglect in the nursing and memory care units.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Engaging activities and music therapy
Effective physical therapy department
Helpful staff for independent living residents

Concerns

Excessive wait times for call lights and lack of responsiveness (mentioned by 5 reviewers)
Disrespectful, rude, or dismissive staff behavior (mentioned by 6 reviewers)
Poor communication regarding medical status and emergencies (mentioned by 3 reviewers)
Physical mishandling or injury during patient transfers (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 39 analyzed

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online reviews; how do you use that feedback to improve the daily experience for residents?
2With your strong focus on music therapy and physical activities, how do you ensure these programs are accessible and engaging for residents who may have higher care needs?
3Could you walk me through your protocol for responding to call lights and how you ensure residents receive timely assistance when they need it?
4What training programs do you have in place to ensure that staff interactions remain consistently supportive and respectful for all residents?
5Given the importance of family peace of mind, what is your standard process for communicating updates regarding a resident's medical status or any urgent health changes?
6What specific safety protocols and training do you use during patient transfers to ensure the comfort and physical well-being of the residents?

Personalized based on this facility's data

Key Review Excerpts

“It takes them over 2 hours to answer call lights, which I actually believe is a blatant display of disregard for vulnerable life.”

Family member · 2024★☆☆☆☆

“The nursing staff and personal care attendants are attentive and helpful. I have been in the care center for post hospital stays. The physical therapy dept is very good.”

Assisted Living resident · 2025★★★★☆

“The staff are caring and spend time with the residents. My mom seems well cared for and happy. Every time I visit she is out of her room and visiting with other residents and staff.”

Memory care family member · 2021★★★★★

Source: 39 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.15hrs

Registered nurses for medical care

Total Nursing

4.24hrs

All nurses + aides combined

Staff Turnover

25%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

1/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility47.0%

Worse than Avg

Here

47.0%

14.1%

20.5%

Hennepin

16.2%

Residents needing more daily help over time

↓ Lower is better

This Facility26.6%

Worse than Avg

Here

26.6%

13.9%

18.2%

Hennepin

15.0%

Residents with depression symptoms

↓ Lower is better

This Facility3.9%

Better than Avg

Here

3.9%

12.8%

4.1%

Hennepin

5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.6%

Worse than Avg

Here

27.6%

19.0%

24.5%

Hennepin

19.3%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility10.7%

Worse than Avg

Here

10.7%

4.6%

5.2%

Hennepin

5.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

93.5%

97.4%

Hennepin

95.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.6%

Better than Avg

Here

95.6%

82.0%

88.1%

Hennepin

85.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.7%

Worse than Avg

Here

3.7%

1.6%

1.9%

Hennepin

2.2%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility81.5%

Mixed vs Avgs

Here

81.5%

79.8%

82.7%

Hennepin

80.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

27findings in history

Latest survey: 2 · well below MN avg (8.0)

7 complaint-triggered findings

Families have filed complaints that triggered 5 of the 34 deficiencies, raising concerns about resident rights, care quality, and reporting suspected abuse. The facility shows recurring issues with resident rights (appearing across multiple surveys), fire safety systems, and infection control, though all violations have correction dates. While the facility addresses identified problems, the pattern of complaints and repeated deficiencies in core care areas warrants careful consideration during your visit.

Jun 2, 2026Complaint2 findings

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 14, 2026Routine3 findings

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Apr 3, 2025Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Dec 10, 2024Complaint2 findings

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 12, 2024Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 29, 2024Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maranatha Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Presbyterian Homes & Services

Chain Size

21 facilities nationwide

Chain avg rating: 4.3/5 · Rank 1 of 20 (Highest rating)

Ownership & Management

Owners

Presbyterian Homes Housing and Assisted Living, INC.

Owner · Organization

100%

Key personnel

Anchor Bank, N.a5% or Greater Mortgage InterestOld National Bank5% or Greater Mortgage InterestAnchor Bank, N.a5% or Greater Security InterestOld National Bank5% or Greater Security InterestFloy, AmyW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(963) 549-9600

preshomes.org

5409 69th Avenue North

Brooklyn Center, MN 55429

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

38 reviews from families & visitors

Official Website

Visit preshomes.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.