Maple Springs Senior Living
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 56 Google reviews
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What this means for your family
While Maple Springs has a long-standing reputation for excellent therapy and a warm environment, recent reviews highlight concerning lapses in clinical care, including medication errors and pest issues. We strongly advise families to conduct an unannounced visit and specifically ask about their current protocols for medication administration and pest control before making a decision.
Google Reviews
Google Reviews
56 reviews on Google“Maple Springs Senior Living receives overwhelmingly positive feedback for its compassionate staff, clean environment, and high-quality rehabilitation services. However, a small but significant number of families have reported serious concerns regarding medication errors, neglect of medical needs, and a recent issue with pest infestation. Families should balance the facility's strong reputation for therapy and atmosphere against these reports of inconsistent clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean, well-maintained, and pleasant-smelling facility
- High-quality physical and speech therapy services
- Engaging activities and recreational programs
Concerns
- Medication management errors and lack of communication regarding health status (mentioned by 3 reviewers)
- Slow response times to call buttons and neglect of basic care needs (mentioned by 2 reviewers)
- Unresolved pest (bed bug) infestation issues
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on medication administration in the industry, what specific protocols and double-check systems do you have in place to ensure accuracy for residents?
- 2I noticed the CMS staffing rating is currently low; could you walk me through your current staffing ratios and how you ensure timely responses when a resident uses their call button?
- 3How does your team proactively communicate changes in a resident's health status or medical needs to family members?
- 4What is your current strategy for facility-wide pest control and prevention to ensure a clean and comfortable living environment?
- 5The recreational programs here seem very popular; could you share a sample calendar and tell me how you encourage residents to participate in these daily activities?
- 6Since I see you have a dedicated therapy team, how do they coordinate with the nursing staff to support a resident's recovery or physical maintenance plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff are all very friendly, actually take the time to listen and go out of their way to accommodate. Other facilities should use this one as a learning platform.”
“My grandpa was placed here after being in the ICU and had the WORST experience. Staff DO NOT CARE about your family... His call button was on for more than a half hour and when family asked the nurse why...”
“Apparently my mother was moved into a room That had history of problem with bed bugs . Now she is involved with Maple Springs problem that they can’t solve . Multiple sprayings that aren’t doing any good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Springs has a concerning pattern with 48 deficiencies across four surveys, including one complaint-triggered by a family regarding food preparation issues. The facility shows recurring problems with medication management, infection control, and food safety that persist across multiple years. While the facility has corrected individual deficiencies when cited, the repetitive nature of issues in critical care areas suggests ongoing operational challenges that families should investigate further during visits.
Feb 25, 2026Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 25, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 8, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nov 16, 2023Routine19
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 13, 2022Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Dec 8, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Maple Springs Senior Living
for profit
Chain Affiliation
Maple Springs Living
3 facilities nationwide
Chain avg rating: 2.7/5 · Rank 3 of 3 (Worst)
Ownership & Management
Owners
Bronshield LLC
Owner · Organization
Morpheus Universe
Owner · Organization
Pistis Mercury
Owner · Organization
Dunn, Elizabeth
Owner (parent company)
Dunn, Marc
Owner (parent company)
Larsen, Gregory
Owner (parent company)
Larsen, Nicholas
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit maplespringsliving.com
Medicare data downloads
Original nursing home datasets
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