Maple Ridge Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (54%)
- High RN turnover (75%)
Below average in WI · Critically understaffed (RN) · Below chain average · $14,433 in fines · Very few deficiencies
What this means for your family
While some families report positive rehab outcomes, the recent surge in reports regarding safety, hygiene, and call-light response times is concerning. If you consider this facility, we strongly recommend conducting an unannounced visit to observe staffing levels and cleanliness firsthand, and asking specifically about their protocol for responding to patient call buttons.
Google Reviews
Google Reviews
41 reviews on Google“Maple Ridge Health Services receives highly polarized feedback, with some families praising the attentive nursing staff and successful rehabilitation outcomes, while others report severe neglect and safety concerns. Critical issues frequently cited include chronic understaffing, long response times for call lights, and poor facility cleanliness. Families considering this facility should be aware of the stark contrast between positive experiences and reports of substandard care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective rehabilitation therapy programs
- Clean and well-maintained facility areas
- Responsive management for some families
Concerns
- Chronic understaffing and slow response times to call lights (mentioned by 5 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 3 reviewers)
- Inadequate medication management and pain control (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed management is quite active in responding to family feedback; how does the leadership team currently involve families in the care planning process?
- 2With the nursing staff being a noted strength here, how do you ensure they have enough support to respond quickly to call lights during busy shifts?
- 3Could you walk me through your specific protocols for medication management and how you ensure pain control is handled accurately?
- 4What steps is the facility taking right now to improve the cleanliness of the resident rooms and common dining areas?
- 5How would you describe the daily schedule and what types of social activities are available to keep residents engaged?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“I witnessed on morning 3 different call lights that were not answered for 45 minutes. There’s rusty fasteners, torn-dirty rugs that pose trip hazards for a vulnerable population”
“My grandmother rolled out of her bed in her sleep breaking her neck and they did not check on her for HOURS and then they found her in the ground”
“Therapy was able to get my father strong enough again so that he could return home finally. Thank you for everything you did for him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 15 deficiency citations across recent years. The most recurring issues involve resident care quality, medication management, and safety violations. While all deficiencies show correction dates, the pattern of repeated problems in core care areas—including wound care, treatment protocols, and accident prevention—suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 30, 2025Routine5
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 17, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 7, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Jan 25, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Dec 21, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Oct 17, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Maple Ridge Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 46 of 58
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit mapleridgehs.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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