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Assisted Living

Maple Ridge Assisted Living Community

Families consistently rate this highly — reviewers highlight warm, attentive staff members. Schedule a visit to confirm the fit.

1767 Alliance Avenue, Freeland, WA 9824981 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.5/5

based on 17 Google reviews

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What this means for your family

While many families report a warm and engaging environment with a very helpful staff, there are serious, recent concerns regarding room cleanliness and neglect. We recommend touring the facility specifically to inspect the living quarters and asking management how they address staffing shortages to ensure consistent care.

Google Reviews

Google Reviews

17 reviews on Google
Maple Ridge Assisted Living Community receives high praise for its friendly, attentive staff and welcoming environment, with several family members highlighting the personal care provided to their loved ones. However, there are significant concerns regarding cleanliness and neglect, with recent reports of filthy living conditions and a lack of responsiveness from the front desk staff.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean3.0Activities9.0MedsN/AMemoryN/AComms7.0Value5.0

Strengths

  • Warm, attentive staff members
  • Engaging social environment and events
  • Accommodating kitchen and dining services
  • Experienced and capable leadership

Concerns

  • Poor cleanliness and hygiene in resident rooms (mentioned by 2 reviewers)
  • Understaffing leading to neglect (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)4.02021(1)3.72024(6)5.02026(10)

Distribution · 18 analyzed

5
15
4
1
3
0
2
0
1
2

How They Respond to Reviews

18%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how warm and attentive the staff is here; how do you ensure that level of personal care remains consistent for every resident?
  • 2The dining services seem to be a highlight for many families; could you tell us more about how the kitchen accommodates specific dietary needs or preferences?
  • 3What kind of social calendar and community events do you have planned to help new residents engage with the group?
  • 4Could you walk us through your daily routine for housekeeping and how you ensure resident rooms are kept fresh and tidy?
  • 5How is the staffing structured during the evening and overnight hours to ensure residents always have quick access to assistance if they need it?
  • 6In the event of a medical emergency or a sudden change in health, what is the protocol for contacting the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

My mother and I remarked frequently on our gratefulness to the staff at Maple Ridge. We appreciated the kind, capable assistance of Jared, Rie, River, Brooke, Lea, Barry, Nicole and several others.

Long-term resident's family · 2024★★★★★

This place looks pretty on the outside, but they do NOT care for the loved ones for the price charged. The front desk NEVER helps in any way, and the room is filthy.

Family member · 2024☆☆☆☆

The director is experienced, emotionally intelligent and gets things done. You couldn’t ask for a better place other than Bonaventure is very stingy and gives the place a lower star.

Friend of resident · 2026★★★★★
Source: 17 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
38deficiencies
Jul 31, 2025Inspection

A follow-up inspection letter dated 09/25/2025 states that the deficiencies listed were corrected.

Food sanitationWAC 388-78A-2305Corrected Sep 14, 2025

Facility failed to ensure staff obtained a food worker card issued by the local health jurisdiction within 14 days of employment.

Background checks Employment Nondisqualifying informationWAC 388-78A-24701Corrected Sep 14, 2025

Facility failed to ensure character, competence, and suitability (CCS) reviews were completed prior to staff providing unsupervised access to residents.

Background checks Employment Conditional hireWAC 388-78A-2468Corrected Sep 14, 2025

Facility failed to ensure background check authorization forms were submitted within one business day of hire for 4 of 6 staff.

Background checks Washington state name and date of birth background checkWAC 388-78A-2466Corrected Sep 14, 2025

Facility failed to ensure valid national fingerprint background checks were completed for 4 of 4 staff reviewed.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Sep 14, 2025

Facility failed to ensure staff completed required orientation, 70-hour basic training, dementia/mental health specialty training, CPR/first aid, annual continuing education, and DOH credentialing within required timelines.

Tuberculosis Two step skin testingWAC 388-78A-2484Corrected Sep 14, 2025

Facility failed to ensure 3 of 4 staff received TB skin testing within three days of employment.

Jun 24, 2025Fire

Follow-up inspection on 07/28/2025 indicated all violations noted during previous inspection were corrected.

Smoking GeneralIFC 310.1

Facility failed to prohibit smoking, vaping, or similar activities within 25 feet of entrances, exits, windows, and vents.

Appliance Connection to Building PipingIFC 606.4

Gas appliances on casters in the kitchen are not limited by a restraining device.

MaintenanceIFC 1203.4

Facility unable to provide documentation for the annual servicing of the emergency generator.

ListingIFC 603.5.1

Multi-plug adapter without overcurrent protection in use in the library behind the TV.

Inspection and MaintenanceIFC 705.2

Facility unable to provide documentation that annual fire door inspection was completed.

Securing Compressed Gas Containers, Cylinders and TanksIFC 5303.5.3

CO2 cylinders in the kitchen are not properly secured.

Extension CordsIFC 603.6

Extension cord used as permanent wiring in the library behind the TV.

Extinguishing System ServiceIFC 904.13.5.2

Missing documentation for semi-annual kitchen suppression system servicing; 3 protective caps missing from discharge nozzles.

Fire Drills

Missing documentation for 12 planned/unplanned fire drills in the previous 12 months; specific shifts missing in quarter 1.

CleaningIFC 606.3.3

Facility unable to provide documentation for semi-annual hood cleaning.

Portable Fire Extinguishers - General RequirementsIFC 906.2

Missing documentation for monthly maintenance; multiple fire extinguishers due for 6-year testing.

Aug 27, 2024Fire

As of the 08/27/2024 follow-up, all violations noted during previous inspections were reported as corrected. However, the report indicates items 2 and 8 (Owner Responsibility and Emergency Power Systems) remain unresolved as of the last status update in the documents.

Inspection and Maintenance of opening protectivesIFC 705.2 2021Corrected Aug 8, 2024

Facility unable to provide documentation for annual fire door inspection (noted 06/26/24); marked corrected 08/08/24.

Emergency and standby power systems maintenanceIFC 1203.4 2021

Missing documentation for annual generator service, weekly inspections, monthly load testing, and fuel quality test.

Cleaning of grease-removal devicesIFC 606.3.3 2021Corrected Aug 8, 2024

Facility unable to provide documentation for semi-annual hood cleaning (noted 06/26/24); marked corrected 08/08/24.

Extinguishing System ServiceIFC 904.13.5.2 2021Corrected Aug 8, 2024

Facility unable to provide documentation for semi-annual kitchen suppression system servicing (noted 06/26/24); marked corrected 08/08/24.

Fire DrillsN/ACorrected Aug 8, 2024

Missing documentation for required twelve fire drills across various shifts (noted 06/26/24); marked corrected 08/08/24.

Owner's responsibility for fire-resistance-rated constructionIFC 701.6 2021

Facility unable to provide documentation that annual fire resistance rated construction material inspection has been completed.

Inspection, Testing and Maintenance of fire alarmsIFC 907.8 2021Corrected Aug 8, 2024

Missing annual fire alarm test documentation, FACP blocked by storage, and system in trouble status (noted 06/26/24); marked corrected 08/08/24.

Penetrations - Maintaining ProtectionIFC 703.1 2021Corrected Aug 8, 2024

12x40 inch hole in ceiling of room 326 and two penetrations in maintenance office (noted 06/26/24); marked corrected 08/08/24.

Carbon monoxide alarm maintenanceIFC 915.6 2021 WACCorrected Aug 8, 2024

Laundry room CO alarm failed test (noted 06/26/24); marked corrected 08/08/24.

Sep 12, 2023Fire

All violations noted during previous inspections have been corrected as of 09/12/2023.

Unapproved conditions (electrical)IFC 604.6Corrected Aug 7, 2023

Open junction boxes and electrical outlets without or with broken faceplates observed.

Portable fire extinguishersIFC 906.2Corrected Aug 7, 2023

Extinguishers needed service and maintenance records were missing.

Securing compressed gasIFC 5303.5.3Corrected Aug 7, 2023

Excessive and unsecured oxygen and CO2 cylinders.

Hood cleaningIFC 607.3.3Corrected Sep 12, 2023

Facility failed to provide documentation for semi-annual hood cleaning.

Inspection, testing and maintenanceIFC 907.8Corrected Aug 7, 2023

Missing annual fire alarm documentation and smoke detector covered by rubber glove.

Fire drillsFire DrillsCorrected Sep 12, 2023

Failed to complete 12 required fire drills; multiple shifts missing documentation.

Door operationIFC 705.2.4Corrected Aug 7, 2023

Fire-rated door would not close and latch automatically.

Carbon monoxide maintenanceIFC 915.6Corrected Aug 7, 2023

Missing documentation for monthly carbon monoxide detector testing.

Extinguishing system serviceIFC 904.12.5.2Corrected Aug 7, 2023

Kitchen suppression nozzles not aimed properly and lacked service documentation.

Emergency and standby power systemsIFC 1203.4Corrected Sep 12, 2023

Generator E-stopped, missing inspection documentation, and ATS 2 control screen inoperative.

Aug 7, 2023Fire

Inspection conducted regarding a kitchen grease fire complaint (Ref #87779) which occurred on 06/27/23. The sprinkler system did not activate; no injuries reported.

Portable Fire Extinguishers - General RequirementsIFC 906.2Corrected Aug 7, 2023

The ABC and K-type fire extinguishers in the kitchen were used during a grease fire and require servicing.

Aug 4, 2023Investigation

A separate cover letter indicates that a follow-up inspection on 2023-10-06 found that this deficiency was corrected.

Reporting significant change in a resident's conditionWAC 388-78A-2640

The facility failed to notify and consult the primary care provider as ordered for one resident regarding excessive weight gain, failing to identify a significant change in condition.

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References & Resources

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