Maple Heights
Families consistently rate this highly — reviewers highlight warm, attentive, and compassionate staff. Schedule a visit to confirm the fit.
based on 127 Google reviews
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What this means for your family
Maple Heights is highly regarded for its warm, attentive staff and clean, comfortable living environment, making it a strong contender for independent and assisted living. However, families should specifically inquire about the current status of elevator maintenance and ensure they have clear, written expectations regarding move-in/move-out financial policies to avoid potential refund delays.
Google Reviews
Google Reviews
127 reviews on Google“Maple Heights is widely praised for its welcoming, family-like atmosphere and friendly, attentive staff who make residents feel at home. While many families highlight the cleanliness, spacious apartments, and engaging activity programs, some reviewers have raised concerns regarding recurring elevator maintenance issues and occasional administrative challenges with refunds or communication.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate staff
- Clean and well-maintained facility
- Spacious and comfortable living quarters
- Active and engaging social environment
Concerns
- Frequent elevator breakdowns (mentioned by 3 reviewers)
- Administrative issues with refunds and communication (mentioned by 2 reviewers)
- Food quality described as bland or deplorable (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about how warm and attentive the staff is here; how do you foster that culture of compassion among your team?
- 2The living quarters look so spacious and comfortable; could you show us how a resident's personal space is customized to feel like home?
- 3What kind of daily social activities or group outings do you have planned to keep residents engaged and active?
- 4Could you tell us a bit about the dining program and how the menu is updated to ensure variety and flavor in every meal?
- 5How does the facility handle maintenance requests, and what steps are being taken to ensure all elevators and essential equipment are always reliable?
- 6In the event of a medical emergency after hours, what is the protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The apartment is spacious, they each have their own bathroom, and every room has its own HVAC unit, allowing them to control their temperatures individually.”
“The staff has treated her as if it was their mother, with kindness and compassion, their eagerness to help in any way they can is awesome.”
“Maple Heights was quick to withdraw money from my brother’s account for rent, but they are DRAGGING their feet to issue a refund.”
Ownership & Operations
Who Operates This Facility
Maple Heights Realty, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit maplehts.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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