Maple Grove Senior Living LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews
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What this means for your family
This facility is frequently praised for its rehabilitation staff, making it a potential option for short-term recovery. However, families should be aware of serious reports regarding medical oversight and facility maintenance; we strongly recommend asking for a tour of the specific unit your loved one will occupy and verifying their protocols for medical communication and pest control.
Google Reviews
Google Reviews
31 reviews analyzed“Maple Grove Senior Living (operating as Masonic Home of Shelbyville) receives polarized feedback, with many families praising the compassionate nursing staff and clean environment for short-term rehab. However, serious concerns regarding medical oversight, communication lapses, and facility maintenance—including reports of pests and neglect—are raised by several reviewers. Families should carefully vet the specific level of care required, as experiences appear to vary significantly between rehab and long-term personal care units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective short-term rehabilitation services
- Professional and friendly administration
Concerns
- Poor communication regarding medical needs and care plans (mentioned by 3 reviewers)
- Pest control issues (mice, bed bugs, roaches) (mentioned by 2 reviewers)
- Neglect or lack of proper supervision leading to injury (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a high response rate to online feedback; what is your preferred process for keeping families updated on changes in a resident's medical status or care plan?
- 2Given the importance of medication safety, could you walk me through the protocols you have in place to ensure accuracy and timely administration for residents?
- 3What proactive steps does your maintenance team take to ensure the facility remains pest-free and comfortable for all residents?
- 4How do you ensure that residents are consistently supervised and safe, especially during transitions or when they are moving between their rooms and common areas?
- 5With a 4-star staffing rating, how do you balance your current team's workload to ensure that every resident receives the personal attention they need throughout the day?
- 6What kind of daily social or recreational activities do you offer that help residents feel engaged and part of the Maple Grove community?
Personalized based on this facility's data
Key Review Excerpts
“My mother is an nsulin dependent type 2 diabetic. She was released from the hospital rather abruptly to the rehab facility. Somehow the rehab facility did not realize that she was diabetic for the first six days.”
“She went in for physical Therapy , and after only 9 days of which she was in quarantine, she was neglected and mistreated to the point of a severe sore that covered most of her right side from the waist down!”
“However when she moved to the personal care section, things got bad. First there was a mouse in the room and they acted like that was normal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Maple Grove Senior Living has 13 deficiencies across two surveys but all were corrected with provider completion dates. The most frequent issues involved fire safety systems, electrical equipment maintenance, and infection control protocols. Problems identified in 2019 around fire safety and medication labeling did not recur in the 2024 survey, suggesting sustained improvements in these critical safety areas.
Jan 15, 2026Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Aug 1, 2024Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 12, 2019Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Maple Grove Senior Living LLC
nonprofit
Chain Affiliation
Ecc Trust
4 facilities nationwide
Chain avg rating: 3.8/5 · Rank 3 of 4 (Worst)
Ownership & Management
Owners
Ecc Trust
Owner · Organization
Brown, Ervin
Owner (parent company)
Cox, Gretchen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit maplegroveseniorlivingllc.com
Medicare data downloads
Original nursing home datasets
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