Maple Grove Nursing & Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews
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What this means for your family
Maple Grove is highly regarded for its compassionate nursing and physical therapy teams, making it a strong candidate for clinical care. However, families should be aware of potential communication barriers and should clarify the facility's policy on phone access for residents before admission.
Google Reviews
Google Reviews
10 reviews on Google“Maple Grove Nursing & Rehab Center receives high praise for its compassionate nursing, physical therapy, and housekeeping staff who treat residents with dignity and respect. However, some families have reported significant difficulties with communication, specifically regarding the inability to reach residents via phone due to limited equipment or staff availability.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective physical therapy team
- Respectful and dignified resident care
- Responsive to family requests for visits
Concerns
- Difficulty reaching residents by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to hear that your nursing and therapy teams are so highly regarded; how do you ensure that level of professional care remains consistent across all shifts?
- 2We want to make sure we stay connected with our loved one; what is the best way for us to reach them or get updates if we can't get through via the resident's room phone?
- 3How does the facility handle communication with families regarding changes in a resident's care plan or daily health status?
- 4What is your protocol for managing medical emergencies or urgent health changes during the overnight hours?
- 5Could you tell us more about the daily activities and social engagement opportunities available to help residents stay active and connected?
- 6With the recent state inspections, what specific steps has the facility taken to address and resolve any identified deficiencies?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Maple Grove are loving and very professional about caring for the residents. Our entire family felt that we were blessed to find this facility to care for our precious mom.”
“My husband is always clean, taken care of and has all his needs met. I think he is the youngest person there, but they treat him like a peer.”
“This Facility is providing poor service, I have tried 4 times this afternoon & evening to reach my sister with no results. Waited on hold for 30 minutes and finally hung up”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One family filed a complaint in 2025 regarding living environment conditions that has been corrected. This facility has recurring issues with medication management, care planning assessments, and infection control appearing across multiple surveys from 2020 to 2024. While all deficiencies show correction dates from the provider, the pattern of repeat violations in critical care areas like medication safety and resident assessment suggests ongoing quality oversight challenges that families should discuss during visits.
Oct 21, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 17, 2024Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 17, 2022Routine5
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Mar 12, 2020Routine5
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 21, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Maple Grove Nursing & Rehab Center
for profit
Chain Affiliation
Kissito Healthcare
6 facilities nationwide
Chain avg rating: 4.3/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit kissito.org
Medicare data downloads
Original nursing home datasets
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